Mandy Stewart
Cincinnati,,OH
Summary
Salesforce Administrator specializing in system automation and user training at Macy’s. Successfully implemented Salesforce Service Cloud and executed Lightning migration, enhancing HR processes and operational efficiency. Acknowledged for strong communication skills and commitment to project completion, resulting in enhanced user experience and system performance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Salesforce Administrator
Macy’s
Cincinnati, OH
08.2016 - Current
- Facilitated Salesforce Service Cloud implementation for internal HR process optimization.
- Collaborate with HR and business partners to gather future system enhancement requirements.
- Develop, test and implement prioritize monthly release requirements.
- Automate complex business processes, integrate logic, update/create records, guide users with screens, and send notifications, serving as the platform's automation architect without writing Apex code.
- Manage daily production queue requests and concerns through case handling.
- Contributed to console and communities upgrade transition to Lightning.
CRM Analytics Manager
Sheakley
Cincinnati, OH
11.2014 - 08.2016
- Initiated Salesforce (Sales Cloud) implementation for Sales and Corporate Growth Divisions.
- Managed current and future Salesforce.com data requirements to support organizational objectives.
- Developed and implemented actionable data reporting, including forecasting, sales goals, and territory assignments.
- Demonstrated exemplary problem-solving skills in addressing Tier 1 and Tier 2 Salesforce.com support issues.
CRM Business Analyst
Omnicare
Cincinnati, OH
09.2013 - 11.2014
- Oversaw IT data governance for CRM systems within LTC division.
- Collaborated with management and sales teams to assess account systems and ensure data integrity.
- Analyzed data quality while partnering with sales and marketing teams for continuous improvement.
- Resolved Tier 1 support issues in Salesforce.com for over 380 users, fostering strong team rapport nationwide.
Sales Associate
Omnicare
Cincinnati, OH
12.2012 - 09.2013
- Utilized Salesforce to manage the sales process from start to finish including lead generation, sales planning, sales forecasting, and presentation to meet aggressive sales goals
- Recognized for determination and leadership within the system and was promoted to CRM Business Analyst in less than a year
- Facilitated lead generation and strategic sales planning through effective use of Salesforce.
Education
Bachelor of Specialized Studies - Marketing and Communication
Ohio University
Athens, OH06.2009
Skills
- Salesforce Administration and CRM
- Custom object configuration
- System automation
- User training
- Data optimization
- Effective communication
Certification
Salesforce Certified Administrator
Timeline
Salesforce Administrator
Macy’s
08.2016 - Current
CRM Analytics Manager
Sheakley
11.2014 - 08.2016
CRM Business Analyst
Omnicare
09.2013 - 11.2014
Sales Associate
Omnicare
12.2012 - 09.2013
Bachelor of Specialized Studies - Marketing and Communication
Ohio University