Mandy Taylor
New Cumberland,PA
Summary
Facilities Leader and Project Management professional with over 17 years of experience in managing large-scale retail portfolios and capital projects. Expertise in budget management, vendor oversight, and project lifecycle management. Demonstrated success in leading cross-functional teams and coordinating complex projects in fast-paced environments, with a strong emphasis on customer service and operational efficiency.
Overview
18
18
years of professional experience
Work History
Project Manager
Mid-America Store Fixtures
New Cumberland, Pennsylvania
01.2026 - Current
- Managed multiple concurrent retail projects, including installation, decommissioning, relocation, and closures, ensuring adherence to scope, schedule, budget, and client expectations.
- Coordinated field crews, project coordinators, logistics teams, and warehouse operations for successful execution across various locations.
- Monitored project progress, assigned resources, maintained schedules, and proactively addressed risks and changes.
- Served as primary contact for clients, providing updates on status, milestones, change orders, and operational concerns.
- Reviewed financials of completed projects, reconciling accounts and analyzing profitability to inform business objectives.
- Conducted site assessments and quality reviews to ensure compliance with project standards and client expectations.
- Developed training materials and guided project leads to enhance consistency and quality in execution.
- Supported business development through client relationship management, opportunity evaluation, due diligence, and proposal crafting.
Divisional Facilities Leader
Rite Aid Corporation
Etters, PA
07.2023 - 09.2025
- Led team of Facility Coordinators in managing repairs for 548 retail locations within $16M budget.
- Oversaw proposal, invoice, and scope of work reviews for reactive and capital repairs.
- Managed emergency responses to incidents such as fires, floods, and power outages.
- Conducted inspections and managed capital projects to ensure adherence to budgetary constraints.
- Negotiated vendor contracts and developed comprehensive emergency response plans.
- Assessed team performance against established goals to drive accountability.
- Monitored workflow processes, identifying opportunities for efficiency improvements.
- Drove continuous improvement initiatives while ensuring regulatory compliance.
Retail Facilities Coordinator
Rite Aid Corporation
Camp Hill, PA
11.2010 - 08.2023
- Managed day-to-day facility repairs with an annual budget of $14M.
- Reviewed proposals and work scopes up to $5K, overseeing annual expenditures of $9M.
- Acted as primary contact for regional and divisional leaders regarding building repair issues.
- Led disaster management efforts, focusing on business continuity and repair strategies.
- Oversaw capital replacement projects including HVAC, refrigeration, roofing, drive-thru, and automatic doors.
- Coordinated maintenance activities with external vendors to ensure project completion.
Retail Facilities Property Contract Administrator
Rite Aid Corporation
Camp Hill, PA
09.2009 - 11.2010
- Reviewed lease obligations for landlord responsibility building repair/replacements.
- Notified and worked with landlords for building repair issues that were landlord responsibility.
- Communicated timelines/updates for landlord repair request on Rite Aid responsible repairs/replacements.
- Managed repairs for surplus and tenant properties.
Retail Facilities Contract Administrator
Rite Aid Corporation
Camp Hill, PA
11.2008 - 09.2009
- Facilitated communication between vendor and store personnel for eight preventative maintenance contracts, overseeing a $45 million account across 1,400 retail stores.
- Maintained spreadsheets and contract documents, ensuring compliance with scopes and procedures for efficient contract management.
- Monitored vendor performance to ensure service quality aligned with contract specifications, supporting operational standards.
- Ensured vendor costs and invoices adhered to departmental guidelines and work order authorizations.
- Resolved store-level issues by coordinating vendor dispatch and communicating repair timelines.
- Coordinated additional work outside contract parameters by obtaining bids and approving invoices.
- Developed Access databases and generated monthly reports for upper management, facilitating informed decision-making.
- Prepared Expense Authorization Request forms alongside necessary documentation for maintenance activities.
Education
High School Diploma -
Jackson County Comprehensive High School
Jefferson, GASkills
- Project management expertise
- Multi-site project execution
- Operational efficiency
- Process optimization
- Scope control
- Quality assurance
- Regulatory compliance
- Vendor negotiation
- Financial planning
- Data analysis and reporting
- Performance assessment and improvement
- Disaster planning
- Logistics coordination
- Crew scheduling coordination
- Customer service excellence
- Client relations
- Change management
- Team leadership and development
- Problem resolution
- Site assessments
- Logistics coordination
Affiliations
- Professional Retail Store Maintenance Association (PRSM) - Member 2008 - 2019
- ConnexFM - Member since 2019
- RetailSpaces - Member since 2025
Education and Training
other
Timeline
Project Manager
Mid-America Store Fixtures
01.2026 - Current
Divisional Facilities Leader
Rite Aid Corporation
07.2023 - 09.2025
Retail Facilities Coordinator
Rite Aid Corporation
11.2010 - 08.2023
Retail Facilities Property Contract Administrator
Rite Aid Corporation
09.2009 - 11.2010
Retail Facilities Contract Administrator
Rite Aid Corporation
11.2008 - 09.2009
High School Diploma -
Jackson County Comprehensive High School