MANDY THOMPSON
Owensboro,KY
Summary
Results-oriented professional with track record in business administration. Known for optimizing processes and driving organizational success through strategic planning. Proven ability to collaborate with teams and adapt to evolving business needs, leveraging skills in leadership and problem-solving.
Personable and detail-oriented with strong foundation in healthcare support and patient care. Equipped with comprehensive knowledge of surgical procedures and sterilization techniques, combined with practical skills in assisting surgical teams and maintaining sterile environments. Committed to enhancing patient outcomes and ensuring smooth surgical operations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
SURGICAL ASSISTANT/ TRAINER/ LAB TECHNICIAN
Kentucky Skin Cancer Center
12.2023 - Current
- Prepared patients for surgery by positioning and draping, promoting comfort.
- Organized and labeled surgical tools, facilitating quick access during procedures.
- Documented patient information accurately for medical records, ensuring compliance.
- Provided compassionate care to patients throughout their surgical experience, easing anxiety and ensuring comfort.
- Enhanced team performance for increased productivity through targeted training sessions.
- Developed engaging training materials by collaborating with subject matter experts.
- Maintained documentation on tests performed in lab.
- Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
BUSINESS ADMINISTRATOR
Owensboro Family Dentistry
08.2022 - 12.2023
- Developed comprehensive budgets that aligned with organizational goals and resource allocation.
- Implemented process improvements to streamline operations and enhance overall productivity.
- Streamlined office operations by implementing efficient administrative processes and organizational systems.
- Maintained accurate financial records through diligent bookkeeping practices and regular audits of financial transactions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
SERVER/ BARTENDER
Double Dogs
07.2021 - 08.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
BUSINESS ADMINISTRATOR/ DENTAL ASSISTANT
Dr.Hulsey and Hulsey Family Dentistry
01.2020 - 07.2021
- Used digital radiography software to capture and analyze dental images for diagnostics.
- Prepared examination rooms by setting up instruments and materials.
- Performed fluoride treatments, enhancing patient tooth strength and decay resistance.
- Operated sterilization equipment to maintain hygiene and compliance standards.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Maintained accurate financial records through diligent bookkeeping practices and regular audits of financial transactions.
- Streamlined office operations by implementing efficient administrative processes and organizational systems.
Education
ESTHETICIAN - Esthetics
01.2022
High School Diploma -
01.2019
Skills
- Teamwork and cooperation
- Surgical equipment handling
- Payroll processing
- Records management
- Document preparation
- Strong work ethic
- Exceptional customer service
- New hire training
- Creative problem solving
- Professionalism and ethics
Certification
- CPR/AED Certification
- Board Certified Facialist – American Association of Facial Esthetics.
Languages
English
Full Professional
Timeline
SURGICAL ASSISTANT/ TRAINER/ LAB TECHNICIAN - Kentucky Skin Cancer Center
12.2023 - Current
BUSINESS ADMINISTRATOR - Owensboro Family Dentistry
08.2022 - 12.2023
SERVER/ BARTENDER - Double Dogs
07.2021 - 08.2022
BUSINESS ADMINISTRATOR/ DENTAL ASSISTANT - Dr.Hulsey and Hulsey Family Dentistry
01.2020 - 07.2021
- CPR/AED Certification
- Board Certified Facialist – American Association of Facial Esthetics.
PJs College of Cosmetology - ESTHETICIAN, Esthetics
Apollo High School - High School Diploma,
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