Mandy VIgo

Senior Certified Pharmacy Technician

Walgreen's Pharmacy

05.2015 - Current

Enhanced pharmacy efficiency by streamlining medication dispensing processes and implementing inventory management systems.
Reduced medication errors by conducting thorough drug utilization reviews and providing patient counseling on proper usage.
Supported the development of junior pharmacy technicians through continuous training, mentorship, and performance evaluations.
Improved patient satisfaction scores by delivering exceptional customer service in a fast-paced, high-volume pharmacy setting.
Optimized workflow processes to maintain accurate prescription records and ensure timely order fulfillment for patients.
Ensured compliance with federal and state regulations by maintaining meticulous documentation of controlled substances and adhering to strict safety protocols.
Conducted regular inventory audits to identify discrepancies and reduce instances of stockouts or expired medications on pharmacy shelves.
Assisted in the implementation of new software systems to enhance communication between healthcare providers and improve overall patient care coordination.
Streamlined insurance billing procedures to expedite claims processing while reducing errors related to inaccurate coding or incomplete information submission.
Contributed substantially toward increased vaccination rates within community through active promotion of immunization programs.
Resolved non-routine issues like third-party billing, computer system, and customer service issues.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Stocked, labeled, and inventoried medication to keep accurate records.
Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Counted, measured and compounded medications following standard procedures.
Answered patients' questions and troubleshot prescription issues.
Collected co-payments or full payments from customers.
Advocated for patients' compliance with medication guidelines.
Set up and modified patient profiles in [System] to include current information such as medications and insurance details.
Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Resolved third-party billing, computer system and customer service issues.
Managed opening and closing duties for pharmacy.
Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.

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