Mandy Wade
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service. Proficient in customer service best practices.
Overview
20
20
years of professional experience
Work History
Kitchen Manager/Lead Server
Wade's Kitchen
Lakeland, FL
01.2020 - 04.2021
- Improved kitchen efficiency by improving food production and improved staff scheduling issues.
- Reduced food waste by closely monitoring inventory levels.
- Enhanced customer satisfaction with detailed attention to making sure all employees followed recipes to insure menu items were consistent.
- Maintained a clean and safe work environment
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Office Manager/Wedding Planner
Premier Party Rentals
Lakeland, FL
11.2011 - 10.2019
- Coordinated office events and meetings.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Improved employee retention rates by promoting a positive work environment.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Beverage Merchandiser/Relief Sales Representative
PepsiCo
Winter Haven, FL
09.2009 - 10.2011
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Collaborated with store management to develop promotional plans and execute timely merchandise resets.
- Streamlined merchandise presentation through consistent application of planograms and adherence to company guidelines.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
Convenience Store Manager
Sunoco Gas Station
Lakeland, FL
07.2008 - 08.2009
- Improved store efficiency by implementing inventory management.
- Managed daily store operations for optimal performance, including opening, closing, and staff scheduling.
- Enhanced customer satisfaction with a focus on providing exceptional service and addressing concerns promptly.
- Developed strong relationships with vendors to ensure timely deliveries.
Kitchen Manager
The End Zone
Lakeland, FL
02.2001 - 07.2009
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Consistently met local health department inspection requirements through diligent adherence to safety protocol.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Maintained a clean and safe work environment.
Education
High School Diploma -
Zephyrhills High School
Zephyrhills, FL06.1992
Skills
- Food Safety
- Customer Service
- Complex Problem-Solving
- Time Management
Timeline
Kitchen Manager/Lead Server
Wade's Kitchen
01.2020 - 04.2021
Office Manager/Wedding Planner
Premier Party Rentals
11.2011 - 10.2019
Beverage Merchandiser/Relief Sales Representative
PepsiCo
09.2009 - 10.2011
Convenience Store Manager
Sunoco Gas Station
07.2008 - 08.2009
Kitchen Manager
The End Zone
02.2001 - 07.2009
High School Diploma -
Zephyrhills High School