Summary
Overview
Work History
Education
Skills
Personal Information
Awards
Timeline
Generic

Mandy Watkins

Lyles,TN

Summary

Adept Medical Receptionist with a proven track record at Vanderbilt Hospital, excelling in HIPAA compliance and customer service. Leveraged expertise in medical records management and front desk operations to enhance patient experience. Demonstrates exceptional organizational skills and a commitment to professional growth and problem-solving.

Overview

24
24
years of professional experience

Work History

MEDICAL RECEPTIONIST

Vanderbilt Hospital
Nashville, TN
11.2022 - Current
  • Scanning Patient information into charts
  • Answered phones promptly and directed calls appropriately
  • Screened incoming phone calls, taking messages or forwarding to appropriate staff
  • End of Day reports for the on-coming Staff
  • Setting up Responder Five for on-coming Staff
  • Helping Families understand the process and guidelines for the unit
  • Assisting Patients and Families with resources
  • Discharging Patients and Transferring Patients in Epic
  • Keeping Daily logs of Patients movement to procedures, test, and operating room
  • Keeping Daily logs for cell phones issued to staff
  • Floor Stock ordering for Patient nutrition
  • Supporting Nurse's and Care Partners in anything they made need help with.

CUSTOMER SERVICE REPRESENTATIVE

Vanderbilt Orthopedic Institute
Franklin, TN
01.2015 - 07.2017
  • Provided service to Patients either pre-appointment, during or post appointment with guidance
  • Responsible for inbound/outbound telephone calls
  • Cash management
  • Appointment scheduling
  • Process of insurance updates and making sure insurance information was correct for each Patient
  • Patient check in and check outs
  • Navigated more complex Patients to include scheduling with multiple services or coordination with outside facilities or Providers
  • Maintained a high level of professionalism when dealing with difficult customers
  • Handled customer complaints and inquiries in a courteous and efficient manner
  • Provided exceptional customer service to ensure customer satisfaction.

O.R. EVS ASSISTANT MANAGER

Vanderbilt Hospital
Nashville, TN
06.2013 - 09.2014
  • Trained new employees in product knowledge, and safety regulations
  • Resolved employee complaints quickly and effectively while maintaining a high level of professionalism
  • Helped oversee the nightly operations of the O.R., managing staff, inventory, and equipment
  • Scheduled employees
  • Kronos time keeper for employees
  • Nightly inspections of terminal cleaning in the O.R
  • Coordinated projects
  • Developed/Implemented policies and procedures.

PATIENT TRANSPORTER

Vanderbilt Hospital
Nashville, TN
04.2011 - 06.2014
  • Transported Patients to test, O.R., and at discharge
  • Talked to patients throughout transport time to comfort and help ease anxiety
  • Assisted in the transfer of patients from beds to wheelchairs or stretchers as needed
  • Utilized excellent customer service skills while interacting with patients, family members, and healthcare staff
  • Transported equipment with departmental policies
  • Operated all equipment safely and effectively.

Assistant Manager, Customer Service

Nu-Kote International
Franklin, TN
01.2000 - 01.2008
  • Trained and supervised customer service staff on policies, procedures, and best practices.
  • Participated in weekly meetings with senior management for status updates.
  • Monitored customer feedback and implemented changes based on those insights.
  • Interfaced with vendors regarding product availability or delivery issues.
  • Shipping & Receiving
  • Bill of Lading
  • Inventory
  • Excel
  • Scheduled Shipment to and from China
  • Tracked Shipments to and from China
  • Scheduled Employees
  • Faxing
  • Filing
  • Answered phones

Education

GED -

TN Tech. Center in Dickson
06.2005

Skills

  • HIPAA Compliance
  • Records Management
  • Medical Terminology
  • Mail Management
  • Electronic Medical Records
  • Inventory Oversight
  • HIPAA Guidelines
  • Telephone Etiquette
  • Inpatient Care
  • Records Maintenance
  • Medical Records Management
  • Front Desk Operations
  • Attention to Detail
  • Multitasking
  • Time Management
  • Active Listening
  • Organizational Skills
  • Customer Service
  • Adaptability
  • Problem Solving
  • Electronic Health Records
  • Documentation
  • Professionalism
  • Data Entry
  • Claim Forms
  • Medical Records Verification
  • Data Entry Software
  • Epic Systems
  • Critical Thinking
  • Organization and Time Management
  • Clerical Support
  • Problem-Solving
  • Order Purchasing
  • Relationship Building
  • Collaboration and Teamwork
  • Administrative Support
  • Adaptable and Flexible
  • Equipment Troubleshooting and Maintenance
  • Medical Recordkeeping

Personal Information

Title: MEDICAL RECEPTIONIST

Awards

Distinguished Service Award for 5 years of dedicated service.

Timeline

MEDICAL RECEPTIONIST

Vanderbilt Hospital
11.2022 - Current

CUSTOMER SERVICE REPRESENTATIVE

Vanderbilt Orthopedic Institute
01.2015 - 07.2017

O.R. EVS ASSISTANT MANAGER

Vanderbilt Hospital
06.2013 - 09.2014

PATIENT TRANSPORTER

Vanderbilt Hospital
04.2011 - 06.2014

Assistant Manager, Customer Service

Nu-Kote International
01.2000 - 01.2008

GED -

TN Tech. Center in Dickson

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