Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mandy Webb

Charlotte,NC

Summary

Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere. Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. Approachable Hostess with extensive experience managing reservations and waitlists. Warmly greets and seats guests promptly to maintain workflows. Highly organized and committed to creating welcoming atmosphere. Enthusiastic Student Athlete dedicated to pursuing goals, promoting team player mentality and performing well under pressure. Extensive experience in leadership positions and working with teams. Committed to helping others through effective time management, good sportsmanship and motivation. Self-motivated athletic professional with extensive experience in leadership positions and working with teams. Manages time efficiently and works well under pressure. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience

Work History

Hostess

Empire Pizza
01.2024 - Current
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.

Ice Cream Server

Jeremiahs Italian Ice
06.2023 - 10.2023
  • Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
  • Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
  • Assisted in inventory management, reducing waste and optimizing product usage.
  • Contributed to increased sales by upselling toppings, waffle cones, and specialty items.
  • Developed strong knowledge of menu offerings to provide personalized recommendations for customers with dietary restrictions or preferences.
  • Handled cash transactions accurately, promoting trust between the business and its customers.
  • Participated in regular staff meetings to discuss improvements in workflow efficiency and overall customer experience.

Front Of House

Showmars
07.2021 - 06.2023
  • Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Assisted with menu development and updates, ensuring accurate descriptions and highlighting specials.
  • Contributed to team efficiency by promptly completing side work tasks during downtime periods.
  • Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
  • Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Helped guests at tables when in need of assistance.

Education

Associate of Arts - Criminal Justice Technology

Central Piedmont Community College
Charlotte, NC
12.2026

High School Diploma -

Queens Grant Highschool
Matthews, NC
06.2025

Skills

  • Guest Complaint Resolution
  • Server Support
  • Food Running
  • Reservations Management
  • Customer Service
  • Safe Food Handling
  • Cleaning and Sanitation
  • Guest Seating
  • Paper Writing
  • Project Leadership
  • Study Skills
  • Community Engagement
  • Critical Reading
  • Active Listening
  • Multitasking
  • Phone etiquette
  • Positive demeanor
  • Computer literacy
  • Team player attitude
  • Performance analysis
  • Social media promotion
  • Leadership abilities

Timeline

Hostess

Empire Pizza
01.2024 - Current

Ice Cream Server

Jeremiahs Italian Ice
06.2023 - 10.2023

Front Of House

Showmars
07.2021 - 06.2023

Associate of Arts - Criminal Justice Technology

Central Piedmont Community College

High School Diploma -

Queens Grant Highschool
Mandy Webb