Mandy West
Howell,MI
Summary
Results-driven Operations Manager with a focus on optimizing customer experience. Excel at completing tasks with high productivity and efficiency, ensuring smooth operational flow and superior service delivery. Skilled in strategic planning, team leadership, and process improvement. Bring valuable soft skills such as communication, problem-solving, and adaptability to excel in dynamic environments.
Overview
15
15
years of professional experience
Work History
Operations Manager, Customer Experience
Lowes Home Improvment
Howell, MI
04.2009 - Current
- High energy Store Operations Manager bringing 15 years experience in a retail settings exceeding volume of $50 million a year. Exceptional planner and problem solving abilities toward enhancing business plans and day to day activity. Results driven and resilient in developing teams while improving processes and increasing efficiency. Dedicated to driving team engagement for a positive and productive work environment.
- Analyzed customer feedback data to identify trends and develop strategies to address customer issues quickly and effectively.
- Managed day-to-day operations of the customer service team, including hiring, training and coaching employees.
- Formulated strategies aimed at increasing loyalty among existing customers while attracting new ones.
- Conducted regular performance reviews for customer service staff in order to identify areas for improvement.
- Monitored customer service performance metrics and set goals to improve response times and satisfaction levels.
- Monitored team performance against established benchmarks in order to maximize productivity levels.
- internal and external networking for community partnership
Education
Associate of Science - Business
Oakland Community College
Bloomfield Hills, MISkills
- Staff Development
- Customer Service Management
- Performance Improvement
- Inventory Management
- Sales Tracking
- Customer Retention
- Department Oversight
- Employee Development
- Budgeting and cost control
- Effective Communication
- Relationship Building
- Staff hiring
- Process Improvements
- Inventory Tracking and Management
- Payroll Administration and Timekeeping
Timeline
Operations Manager, Customer Experience
Lowes Home Improvment
04.2009 - Current
Associate of Science - Business
Oakland Community College