Mandy West
Goodwill Store
Austin,AR
18
years of professional experience
Dependable professional recognized for strong problem-solving and customer service skills. Proven ability to streamline operations and enhance team performance in dynamic environments.
Work History
Lead Production
7 Years 5 Months- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Developed and maintained courteous and effective working relationships.
- Resolved problems, improved operations, and provided exceptional service.
- Provided professional services and support in a dynamic work environment.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
Operations Manager
10 Years 2 Months- Streamlined daily operations to enhance service quality and customer satisfaction.
- Implemented training programs to improve staff performance and efficiency.
- Oversaw inventory management, ensuring optimal stock levels and minimizing waste.
- Developed and enforced standard operating procedures to maintain consistency across shifts.
- Coordinated scheduling to align workforce availability with peak service periods.
- Fostered a culture of teamwork and accountability among staff, enhancing overall productivity.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
GED
Skills
Friendly
positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Time management
Attention to detail
Flexible and adaptable
Dependable and responsible
Multitasking
Excellent communication
Calm under pressure
Active listening
Organization and time management
Verbal communication
Timeline
Lead Production
Goodwill Store
03.2019 - CurrentRead More
Operations Manager
Sonic Drive in
01.2009 - 03.2019Read More
Cabot High School
GED
Read More