Mandy Williams
Lumberton,NC
Summary
Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful Clerk setting. Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and finesse handling front office operations.
Overview
5
5
years of professional experience
Work History
Front Desk Clerk
Deluxe Inn
01.2021 - 12.2023
- Supported event planning efforts by providing logistical assistance, coordinating meeting spaces, and arranging catering services.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Assisted colleagues as needed for seamless operations across departments in the hotel setting.
- Participated in ongoing training and professional development opportunities to stay current on industry best practices and enhance job performance.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Implemented marketing and promotional initiatives to increase occupancy.
- Stayed knowledgeable about hotel services, local attractions, and events to provide accurate information to guests upon request.
- Entered and updated sensitive customer information during check-ins and room changes.
- Coordinated group bookings efficiently, ensuring all necessary preparations were completed in advance of guest arrival dates.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Streamlined check-in and checkout processes to improve efficiency and reduce wait times.
- Enhanced guest satisfaction by promptly and professionally addressing inquiries and concerns.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
Waitress
Waffle House
06.2020 - 08.2022
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Used cash registers and credit card machines to cash out customers.
Front Desk CLerk
Best Western
02.2019 - 01.2021
- Used internal software to process reservations, check-ins and check-outs.
- Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
- Streamlined check-in and checkout processes to improve efficiency and redness .
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
- Answered customer telephone calls promptly and appropriately handled needs.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained clean and organized front desk areas to uphold polished company image.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Developed and maintained positive relationships with guests for satisfaction.
Education
GED -
Lumberton High School
Fayetteville, NC08.2022
Skills
- Serving Experience
- Restaurant Experience
- Food Service
- Organizational Skills
- Customer Service
- Time Management
- Sales
- Microsoft Word
- Host/Hostess
- Microsoft Powerpoint
- Communication Skills
- Catering
- Restaurant Management
- Food Handling
- Food Safety
- Kitchen Experience
- Upselling
- Microsoft Office
- Guest Services
- Food Preparation
- English
- Cleaning Experience
- Computer Skills
- Merchandising
- Cash Handling
- Inventory Control
- Retail Sales
- Kitchen Management Experience
- Shift Management
- Administrative Experience
- Laundry
- Management
- Cash register
- Serving
- Cash management
- Food management
- Kitchen management
- Concierge services
- Guest Relations
- Phone and Email Etiquette
- Information Protection
- Registration
- Reservations
- Safety and security procedures
- Sales expertise
- Conflict Management
Timeline
Front Desk Clerk
Deluxe Inn
01.2021 - 12.2023
Waitress
Waffle House
06.2020 - 08.2022
Front Desk CLerk
Best Western
02.2019 - 01.2021
GED -
Lumberton High School