Driven and dynamic professional with a proven track record at Mc'Donalds, showcasing exceptional teamwork and collaboration alongside leadership qualities. Excelled in enhancing customer engagement and satisfaction, significantly contributing to performance improvement. Skilled in safe food handling and inventory restocking, adept at driving efficiency and upholding health code compliance.
Hi, I’m
Mandy Williams
Edmonton,KY
Summary
Overview
13
years of professional experience
Work History
Mc'Donalds
Crew
09.2024 - Current
Job overview
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Stocked shelves to organize aisles in assigned department.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Observed customer purchases in line and differentiated between standard portions.
- Backed up servers by setting up trays and completing some food deliveries.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Prepared salads, soups and sandwiches for customers.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Completed milkshakes and ice cream desserts for customers.
- Brewed coffee and tea and changed out drink station syrups.
- Documented customer orders and conveyed special requests to kitchen staff.
- Replenished serving stations with fresh food and cleaned up spills.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Accurately operated cash register to process customer payments.
- Aided management in achieving staffing goals through active involvement in recruitment efforts, including interviews and orientation sessions for new hires.
- Offered suggestions for process improvements that ultimately led to more efficient operations within the store location.
- Played a key role in successful store audits by maintaining compliance with health department regulations and company guidelines for cleanliness standards.
- Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
- Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
Akebono Brake
Assembly Line Worker
01.2016 - 06.2016
Job overview
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
Nemak
Picking Packer
02.2012 - 05.2014
Job overview
- Scanned packages and boxes and moved to loading dock for shipment.
Education
Monroe County High SchoolTompkinsville, KY
N/a from N/a
08.1999
University Overview
Skills
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Clear Communication
- Cash Handling
- Cleaning
- Customer Engagement
- Taking Orders
- Self-discipline
- Interactive communication skills
- Flexible Schedule
- Safe Food Handling
- Integrity and Honesty
- Safety awareness
- Initiative and Self-Motivation
- Verbal and written communication
- Leadership Qualities
- Drive-Thru Operations
- Food Preparation
- Heavy Lifting
- Learning Agility
- Store Opening and Closing
- Crew Leadership
- Safety
- Resilience and persistence
- Hospitality service expertise
- Valid Driver's License
- Complex Problem-Solving
- Visual Communication
- Creativity and Innovation
- Inventory Restocking
- Performance Improvement
- Menu Memorization
- Supplies Monitoring and Restocking
- Positive Company Representation
- Food Running
- Health Code Compliance
- Beverage Preparation
- Assertiveness
- Diversity awareness
- Ordering Procedures
- Salesmanship
- Influencing skills
- Housekeeping
- Inventory Counts
- Point-of-sale transactions
- Sales expertise
- Quality Control Checks
- Point of sale operation
- Order delivery practices
- Product Promotion
- Production Line Work
- Table setting knowledge
- State regulations knowledge
- Safe Vehicle Operation
- Multitasking and Organization
Timeline
Crew
Mc'Donalds
09.2024 - Current
Assembly Line Worker
Akebono Brake
01.2016 - 06.2016
Picking Packer
Nemak
02.2012 - 05.2014
Monroe County High School
N/a from N/a
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