Mandy Wolfrum
Greenwich,OH
Summary
Skilled and enthusiastic about solving problems. Smoothly handles challenging situations, recaptures loyalty, and supports successful operations. Offers excellent organizational and multitasking abilities in a fast-paced environment. Strong leader and problem-solver dedicated to streamlining operations. Uses independent decision-making skill and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
Work History
Cash Office Manager
Walmart
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Consistently met or exceeded performance goals set by management, demonstrating dedication and commitment to delivering results of highest caliber.
- Collaborated with accounting teams to reconcile any discrepancies found during end-of-month financial close activities promptly and accurately.
- Implemented effective loss prevention strategies by closely monitoring transactions, identifying suspicious activities, and taking appropriate action when necessary.
- Handled all cash flow
- Over seen cashiers, daily overages/shortages, counted daily drawers and safe, open and close procedures.
Case Coordinator
Cambridge Home Health
12.2021 - Current
- Assisted clients in achieving self-sufficiency by connecting them with relevant community resources and support services.
- Provided leadership, guidance and support to staff members.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Monitored program performance and outcomes for successful delivery of services.
- Safeguarded client confidentiality by adhering to strict privacy guidelines and maintaining secure records management practices.
- Documented each patients' activity in program-specific databases.
- Acted as an advocate for clients when necessary, ensuring their needs were met and their voices heard throughout the case management process.
- Administered patient follow-up, data collection, clinical monitoring and coordination with primary health care providers.
- Completed various administrative tasks such as making phone calls, answering emails and inputting data into systems.
- Efficiently managed caseloads while prioritizing urgent cases to ensure prompt attention was given when needed most.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Interviewed, drug screened, ran background checks and orientations for all new hires.
- Performed all scheduling tasks for aides and nurses.
Client Care Coordinator
Visiting Angels Home Care
05.2019 - 08.2021
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Analyzed feedback from clients to identify patterns and trends requiring attention or action from management.
- Assisted team members in resolving complex client issues, promoting a collaborative work environment.
- Delivered prompt service to prioritize customer needs.
- Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.
- Developed strong relationships with clients to build trust and loyalty, resulting in repeat business.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Investigated and resolved customer inquiries and complaints quickly.
- Performed all scheduling tasks for aides and clients.
Client Care Coordinator
Comfort Keepers
11.2016 - 09.2019
- Conducted case management activities and services with multidisciplinary team.
- All of the scheduling needs for aides and clients.
- Responded to Case Managers on current situations.
- Handled all new referrals, entering demographics, pay source, Doctors orders into the system and scheduled accordingly.
Final Quality Inspector
Norwalk Furniture
12.2013 - 11.2016
- Resolved customer complaints by investigating problems and developing solutions.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Performed root cause analysis to identify and resolve defects, improving quality standards.
- Completed precise measurements using special tools.
- Inspected incoming and outgoing materials for accuracy and quality.
- Streamlined inspection processes, resulting in increased productivity and reduced turnaround times.
Education
Willard High School
Willard, OH06.1995
Skills
- Business Development
- Proficient in Excel and Word
- Policy Development and Enforcement
- Scheduling
- Management, Performance Monitoring
- Customer Service
- Communication
- Organization
- Critical Thinking
- Multiple phone lines
Timeline
Case Coordinator
Cambridge Home Health
12.2021 - Current
Client Care Coordinator
Visiting Angels Home Care
05.2019 - 08.2021
Client Care Coordinator
Comfort Keepers
11.2016 - 09.2019
Final Quality Inspector
Norwalk Furniture
12.2013 - 11.2016
Cash Office Manager
Walmart
Willard High School