Mandy Woolf
Cedar Rapids
Summary
Experienced in cultivating and nurturing solid client connections, with a background in customer service that emphasizes effective communication and trust. Dedicated to upholding regulatory compliance, swiftly resolving issues, and actively supporting the team in enhancing operational processes. Striving for prompt customer resolutions, ensuring a seamless experience for all.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Insurance Representative
State Farm
12.2024 - Current
- Resolve escalated customer issues promptly and professionally.
- Implement strategies to optimize cross-selling opportunities among existing customers, driving revenue growth.
- Respond to customer calls swiftly to resolve issues and answer questions.
- Coordinate with claims adjusters to ensure fair and timely settlements for policyholders, maintaining a high level of customer satisfaction.
- Streamline the underwriting process for faster application approvals, resulting in increased sales.
Inspector & Licensed Realtor
Epic Property Management
03.2022 - 11.2024
- Inspected and managed tenant turnover for 150+ properties.
- Attended city inspections and assisted in resolving violations, ensuring compliance with all relevant rules and regulations. Implemented new procedures that streamlined the process, improving efficiency and ensuring timely resolution of issues.
- Managed a monthly credit report, as well as other administrative work, such as generating tenant statements and responding to inquiries.
- Trained for and earned a real estate license, becoming a Realtor in January of 2024.
- Led lead generation efforts by utilizing a combination of online marketing. networking, referrals, and cold calling to build and maintain a consistent pipeline of potential clients.
Telesales Representative
US Cellular
04.2013 - 02.2022
- Answered incoming calls from existing and potential customers with a focus on customer engagement and the goal of closing a sale while keeping the customers best interest in mind
- Made outbound calls using a CRM program with the intent to resolve initial inquiry, while matching products and services that would enhance their lifestyle
- Spent 6 months in an intermittent leadership role, supporting my peers and evaluating their performance. While in this role I learned essential multi-tasking techniques as well as attended several conflict resolution workshop
- Trained in three specialty queues, providing support to individual consumer accounts as well as business accounts
- Provided a genuine connection on every call by actively listening to customers concerns while connecting their need to the product and service we offered
- Had an interaction with one of my customers included in the company’s call log within my first year
- Ranked in the top 5% of sales associates (4 out of 70), earning Peak Performer recognition in 2020.
Education
Master of Arts - Liberal Arts
Kirkwood Community College
Cedar Rapids, IA01.2011
Skills
- Attention to Detail
- Persuasive communication
- Negotiation Skills
- Customer Relationship Management
- Problem Solving
- Conflict Resolution
- Critical Thinking
Certification
- Property and Casualty License - Iowa Department of Insurance.
- Life and Health Insurance License - Iowa Department of Insurance
- National Association of REALTORS® (NAR) Membership - National Association of Realtors.
Timeline
Insurance Representative
State Farm
12.2024 - Current
Inspector & Licensed Realtor
Epic Property Management
03.2022 - 11.2024
Telesales Representative
US Cellular
04.2013 - 02.2022
Master of Arts - Liberal Arts
Kirkwood Community College
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