Mandy Zihlke

• Kept pens, stalls and farm equipment clean and sterilized to support animal wellbeing.
• Cleaned stalls, pens for optimal health of calves.
• Observed animals and notified signs of illness.
• Properly mix milk or electrolytes to bottle feed calves.

• Managed day-to-day operations, including supervision and assignment delegation for member team.
• Executed new training initiative to improve skills and develop leaders from within.
• Led employee performance reviews and discussed improvement strategies with each team member.
• Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
• Trained employees in inventory practices, POS  systems and product knowledge, contributing to  increase in customer satisfaction ratings.
• Facilitated on-site staff trainin.
• Coached new team members on job tasks and performance strategies.
• Greeted and assisted all customers daily in high-traffic retailer.

• Prepare weekly menus
• Divide food prep and responsibilities among staff
• Ensure nutritional guidelines in menu selections
• Prepare weekly inventory supplies and ordering
• Enforce kitchen health and sanitation standards
• Communicate with sale representatives
• Comply with state and federal regulations/inspections

• Same position and duties as listed during 1998 - 2002.

Day to day operations of a floral shop:

• Product ordering and purchasing
• Customer service on the phone and in store service
• Filled customer orders
• Trained and managed personnel
• Accounts payable, accounts receivable and payroll
  

• Experience preparing and cooking meals including specialty and modified diets
• Familiar with inventory management
• Ability to maintain a clean and safe work area
• Operated all kitchen appliances and tools