Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

MANDY CONNOCK - PMP, CSM

Richmond

Summary

Results-driven Senior Delivery Manager and Certified Scrum Master with over 10 years of experience leading cross-functional teams, driving Agile transformations, and optimizing delivery processes. Passionate about servant leadership and collaboration along with continuous improvement and customer satisfaction. Proven ability to remove roadblocks, align stakeholders, and enhance team performance for large-scale initiatives. Adept at mentoring teams, managing risks, and implementing Agile best practices to ensure on-time, high-quality product delivery.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Senior Delivery Manager/Project Manager

Pricefx
04.2021 - Current
  • Led cross-functional implementation teams of consultants, developers, and client stakeholders to deliver enterprise SaaS pricing solutions for Fortune 500 companies, achieving on-time go-lives for 90% of complex projects while building and maintaining strong client relationships.
  • Managed end-to-end delivery of enterprise software implementations, proactively mitigating risks, coaching agile teams, and optimizing resource allocation to consistently meet delivery goals and maximize client value.
  • Drove the adoption of agile delivery with implementation teams and client stakeholders, resulting in a 25% improvement in client satisfaction scores as measured by post-implementation surveys.
  • Mentored and coached six junior project managers and delivery leads, driving noticeable improvements in delivery consistency, agile maturity, and stakeholder satisfaction within the PMO.

Senior Project Manager/Delivery Manager

Rural Sourcing (RSI)
01.2019 - 03.2021
  • Served as Delivery Manager for two of RSI’s “Top 5” clients based on revenue totaling over $4.5M. Considered the COO of the client engagement – responsibilities included: driving delivery, setting measurable team goals, handling and escalating colleague issues, and balancing the tension between the colleagues and the client.
  • Managed 27 colleagues across five cross-functional scrum teams. Ensured on-time execution, stakeholder alignment, and risk mitigation for high-profile clients while driving continuous improvement, Agile best practices, and team engagement.
  • Designed and implemented AgileCon, a company-wide Agile training for 700+ colleagues, improving Agile adoption by 30%.

Project Management Team Lead

Paycom
04.2018 - 08.2018
  • Supervised a team of seven Project Managers. Established the team vision, created individualized goals, and provided coaching which led to an overall 50% increase in projects released on schedule.
  • Pioneered the Agile Project Management transition at Paycom by training the PMO on APM processes: user story documentation, scrum meeting facilitation, agile board creation, sprint planning, burndown report generation, and project retrospectives.
  • Motivated the Project Management Team by including them in the process, providing positive feedback, and catering projects to personal strengths.

Project Manager/Scrum Master

Paycom
08.2016 - 03.2018
  • Shifted the project management methodology from Waterfall to Agile by piloting APM on Paycom’s largest multiyear project (the retirement of its 20+ year old payroll processing software).
  • Served as Scrum Master for multiple project teams and phases.
  • Streamlined the project management process by creating standardized documentation and procedures, such as a project status report, project events log, and project implementation checklist.
  • Decreased the number of unnecessary meetings and follow-up communications by 40%.

Quality Assurance Analyst

Paycom
01.2016 - 07.2016
  • Took ownership of the Online Payroll project which replaced the company’s payroll processing software by developing the project plan, creating custom reports, and establishing the communications plan.
  • Awarded QA Trailblazer for leadership and successful project execution.

Intermediate Business Analyst

The Federal Reserve
10.2013 - 12.2015
  • Served as project lead for the development, communication, and launch of the Records Management eLearning course.
  • Developed materials and conducted training sessions for more than 400 employees.
  • Achieved a 99.8% participation rate across the District.
  • Owned and managed departmental communications strategy in 2015 which included 47 planned events, training sessions, and new communications.

Education

Bachelor of Arts - Media Studies (Minor: Sociology)

University of Virginia
Charlottesville, VA
05.2014

Skills

  • Agile & Lean methodologies (Scrum, Kanban)
  • SaaS integrations with SAP, Oracle, Salesforce
  • Project Management Tools: Jira, Confluence, Azure DevOps, MS Office
  • Stakeholder communication & relationship management
  • Decision-making & problem-solving
  • Servant leadership & coaching
  • Cross-functional teamwork
  • Managing multiple initiatives & products
  • Risk management & issue resolution
  • Budget management
  • Metrics & reporting
  • Time management & organization

Certification

Scrum Alliance - Certified Scrum Master (CSM)

Project Management Institute - Project Management Professional (PMP)

Timeline

Senior Delivery Manager/Project Manager

Pricefx
04.2021 - Current

Senior Project Manager/Delivery Manager

Rural Sourcing (RSI)
01.2019 - 03.2021

Project Management Team Lead

Paycom
04.2018 - 08.2018

Project Manager/Scrum Master

Paycom
08.2016 - 03.2018

Quality Assurance Analyst

Paycom
01.2016 - 07.2016

Intermediate Business Analyst

The Federal Reserve
10.2013 - 12.2015

Bachelor of Arts - Media Studies (Minor: Sociology)

University of Virginia

Similar Profiles

CREATE PROFILE