Mandy D Donovan
Mechanicsville,VA
Summary
Results-driven and self-motivated professional with strong analytical and problem-solving skills. Excels in time management, organization, and task prioritization to consistently deliver superior results within set time frames. Possesses substantial knowledge of various computer software and hardware applications. Motivational team player with excellent communication skills, proven to work well in a collaborative environment and lead change in diverse groups to achieve common goals. Solution-oriented with a focus on bottom-line results. Dedicated administrative professional committed to cultivating positive client, staff, and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
16
16
years of professional experience
Work History
Administrative Assistant III
Aqua Essential
09.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Maintained inventory of office supplies and placed orders.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
- Contributed to policy updates, researching regulations to ensure company compliance.
- Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Liaised between clients and vendors and maintained effective lines of communication.
- Performed research to collect and record industry data.
Administrative Asst III
Capital One
01.2019 - 10.2023
- Managing daily calendars for multiple executives, demonstrating flexibility and problem-solving abilities to adjust or prioritize schedules based on last-minute changes
- Arrange and reserve conference rooms, catering, audio/video and other essential services as needed for meetings and conferences
- Coordinate travel arrangements and create expense reports in a timely manner using Capital One systems
- Drive key team activities and events (such as all-hands meeting, team meetings, conferences, ordering supplies and social events)
- Prepare professional business communication documents including memos, letters, and emails
- Build and maintain good business relationships with executives and administrative staff across the organizations
- Participation in general administrative duties (copying and faxing), distributing mail, ad-hoc projects, committees and/or group events
- Promote a fun and team-oriented work environment
Account Resolution Coordinator
01.2013 - 01.2019
- Received phone calls for cardholder’s family members, attorneys and estate executors wishing to report that a cardholder had passed away
- Document events during team meetings and transferred them to Microsoft Word document to distribute
- Supports fellow team members by sharing best practices and tips to increase productivity
- Assists with escalated requests from customers and third parties that need additional research and tracking
- Hand selected to be part of a non-phone pilot team, performing back office work including case work, and sending daily and monthly error reports to management
- O Reviewing and processing of error reports includes: Tracking and maintaining error data for the Branded Card Services side of Estates Correcting errors and reporting error data to management to be relayed to Branded Card agents Legitimizing and explaining errors to floor agents and their corresponding managers o Demonstrates flexibility, exceptional multi-tasking skills and the ability to be agile in a new environment o Displays effective case and time management to ensure that case volume stays within TAT o Maintains an error rate below 1.0%
- O
Sr. Ops Production Coordinator
Merchant Disputes
01.2009 - 01.2013
- Answered escalated calls from offsite customer service locations and HVS disputes team
- Keyed chargebacks for customers disputing specific charges
- Cared for merchant appeals to customer disputes
Education
High School Diploma -
Lee-Davis High
Mechanicsville, VA06.1996
Skills
- Technical Skills:
- Microsoft Office – Word, Excel, Power Point, Outlook and Publisher
- Completed course in Microsoft Excel thru CDC
- Google Office
- Certifications
- Completed Admin Lend Program
- Community Involvement
- Virginia Food Bank Volunteer
- Toys for Totts
- Teach Reboot Trauma Class
- Back Office Operations
- Meeting Planning
- Mail Management
- Inventory Systems
- Check Processing
- Sensitive Material Handling
- Transporting Files
- Detailed Meeting Minutes
- Cash Deposit Preparation
- Advanced MS Office Suite Knowledge
- Timeline Planning and Management
- Data Entry Documentation
- Travel Administration
- Document Retrieval
- Microsoft Office
- Multitasking and Time Management
- Office Equipment Operation
- Multi-Line Telephone Systems
- Verbal and Written Communication
- Appointment Coordination
- Microsoft Office Suite
- Document and File Management
- Judgment and Decision Making
- Strong Organizational Skills
- Schedule Management
- Confidentiality and Data Protection
Timeline
Administrative Assistant III
Aqua Essential
09.2023 - Current
Administrative Asst III
Capital One
01.2019 - 10.2023
Account Resolution Coordinator
01.2013 - 01.2019
Sr. Ops Production Coordinator
Merchant Disputes
01.2009 - 01.2013
High School Diploma -
Lee-Davis High
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