MANDY E. DAVIS

• Proficiently set up social media and wrote copy/content/blogs and proposals for businesses, community projects, and individuals.
• Acquired market research and wrote plans for businesses using time management, research, interpretation of statistical data, and customer service skills in order to promptly allow clients to make decisions based on obtained feasibility projections.
• Continued training to build broader skill set through online programs and personal experience working with marketing, advertising, research, and public relations techniques.
• Designed marketing strategies while monitoring effectiveness of information for sites and media platforms using SEO data.
• Enhanced media statements and presentations before sending to general public or media organizations.
• Monitored effectiveness of various campaigns and communication strategies.
• Surveyed clients to determine more efficient ways of communication while maintaining professionalism.

• Assessed and updated all new business submissions, renewals, and policy changes on accounts while following company and industry guidelines and properly documenting all files to keep proper records.
• Maintained compliance by educating myself regularly on all current procedures, legal notice time frames, and state requirements to stay informed of all industry standards using Reach search.
• Upheld strict industry and company standards for quality and performance while using all company systems, including Guidewire Policy, Claims and Billing Centers.
• Met or exceeded productivity and quality target standards by handling every activity with attention to detail, problem-solving and time management skills.
• Maintained normal workload while participating in Underwriting Activities Committee (UAC) for 2020 and 2021.
• Participated in additional learning with The Institutes to gain designations for API and AINS.
• Reported potentially fraudulent claims initiated by all departments to SIU as needed.

Utilized interpersonal communication and customer service to assist callers, or to connect them to appropriate representative or department.

• Resolved grievances efficiently by using empathy on numerous occasions where disgruntled callers needed immediate attention and compassion to alleviate concerns about their claims.
• Assisted coworkers and managers in sending written correspondence, printing documents, updating information in Guidewire, and completing demands in EHub in order to facilitate positive working relationships.
• Collaborated with colleagues to discuss claims information, investigations, and procedures in order to accurately assist callers.
• Navigated software systems including Microsoft, Outlook, Microsoft Office, Witness, Intelligence, SMART, Guidewire, EHub, and Reach with ease.
• Reported potentially fraudulent claims initiated by claims representatives.
• Verified client information by analyzing existing evidence on file.
• Generated, posted and attached information to claim files.
• Maintained strong knowledge of basic medical terminology to better understand services and procedures for claims.
• Maintained confidentiality of PPI, including finances, records and statuses.
• Modified, updated and processed existing policies.
• Reviewed outstanding requests and redirected workloads to complete projects on time.

• Organized all scheduling, correspondence, and meeting plans efficiently, allowing managers, coworkers and clientele to arrange appointments, assignments, procure orders, and obtain information.
• Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.
• Provided clerical support to company employees by copying, faxing and filing documents.
• Kept reception area clean and neat to give visitors positive first impression.
• Restocked supplies and placed purchase orders to maintain adequate stock levels. Kept detailed records of supplies and office equipment use to budget and make orders for new supplies.
• Prioritized daily operations with time management, organization, and self direction to maintain attention to detail in all aspects required for data entry, sending correspondence, check-in and check-out for all patients, monetary procurement, insurance filing and answering all company calls on multi-line system and all emails and texts.
• Integrated virtual system for confirmations and text messaging to update correspondence.
• Focused strongly on privacy and security with HIPPA compliant regulations for all correspondence and documentation on dental software programs such as SoftDent and MySecure.
• Supervised front office team of two to four employees at a time.
• Involved in all daily management, setting up staff meetings, employee training, hiring process for all front staff under my supervision, and disciplinary actions for those employees.
• Coordinated patient treatment, advising patients of all necessary procedures and costs with empathy.
• Negotiated all monetary plans and insurance for treatment with respect for company and customer benefits and circumstances in mind.
• Received multiple promotions, raises and commendations due to exceptional work ethic, communication, patient care and professionalism.