Maneet Johal
Alameda,CA
Summary
Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for guests.
Reliable Medical Support professional with experience in medical environment. Expertly assist with office operations and physician support by gathering patient information. Cheerful during each patient interaction to improve satisfaction ratings and patient retention.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Lead
Peets Coffee And Tea
06.2022 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Optometry Assistant
Dr. Jennifer Ong
09.2022 - 04.2023
- Greeted patients, prepared exam rooms and documented medical records to keep office running efficiently and effectively.
- Helped patients with optical selections and dispensing to facilitate customer service.
- Took medical histories and reported current concerns from patients prior to physical exam by optometrist.
- Scheduled appointments, handled referrals and ordered supplies for optometric practice.
- Administered visual acuity tests, glaucoma screening and Keratometry and communicated findings to doctor.
- Explained processes and operated equipment for each testing.
- Collaborated with colleagues to create a positive work environment, fostering a strong sense of teamwork and shared goals for the practice.
- Supported optometrists in conducting thorough eye examinations, resulting in improved patient care.
- Conducted visual field testing for early detection of vision problems, enabling early intervention and treatment options.
- Prepared examination rooms prior to each appointment, making certain all necessary equipment was sanitized and ready for use by optometrists.
Education
Bachelor of Science - Nursing
Nightingale College
Salt Lake City, UT05.2025
High School Diploma -
Encinal Jr. Sr. High School
Alameda, CA06.2023
Skills
- Decision-making capabilities
- Customer service focus/management
- Fast-paced environment
- Quick Learner
- POS System Operation
- Flexible Schedule
- Attention to Detail/Listening
- Teamwork and Collaboration
- Organizational Skills
- Time Management
- Task Prioritization
- Multitasking Abilities
Certification
- First Aid/CPR Certified
- BLS Certified
- Mental Health First Aid Certified
- Opioid Overdose Certified
Languages
English
Punjabi
Hindi
Urdu
Timeline
Optometry Assistant
Dr. Jennifer Ong
09.2022 - 04.2023
Shift Lead
Peets Coffee And Tea
06.2022 - Current
Bachelor of Science - Nursing
Nightingale College
High School Diploma -
Encinal Jr. Sr. High School