Manely Jimenez
Henderson
Summary
Dynamic customer service professional with extensive experience at Enterprise Rent-A-Car, excelling in problem resolution and active listening. Proven track record of enhancing customer satisfaction through personalized service and product knowledge. Skilled in payment processing and team development, consistently achieving sales goals while fostering positive client relationships.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Enterprise Rent-A-Car
11.2024 - Current
- Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Check in reservations, calculate charges, and process billing or payments.
- Review customer accounts and make changes, if necessary.
Beauty Advisor
Sephora
10.2023 - 11.2024
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
- Maintained counter and display areas for cleanliness and organization.
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
- Developed comprehensive knowledge of various beauty brands'' offerings, enabling accurate suggestions based on specific requirements or preferences.
- Actively promoted store events and promotions to encourage customer participation and drive sales growth.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Followed up with customers to increase satisfaction with purchases and services.
- Expanded clientele base by building strong relationships with customers through attentive listening and genuine care for their concerns.
- Contributed to inventory management by accurately tracking stock levels and placing timely orders for replenishment.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
Barista
Starbucks
08.2015 - 07.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise
- Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
Education
Heritage High School
Menifee, CACertificate -
Academy of Glam
Cooper City, FL07.2022
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Computer proficiency
- Complaint handling
- Payment processing
- Customer satisfaction measurement
- Follow-up skills
- Product knowledge
- Team development
Timeline
Customer Service Representative
Enterprise Rent-A-Car
11.2024 - Current
Beauty Advisor
Sephora
10.2023 - 11.2024
Barista
Starbucks
08.2015 - 07.2023
Heritage High School
Certificate -
Academy of Glam
Similar Profiles
Gerald SneedGerald Sneed
Senior Truck Account Specialist at Enterprise Rent-A-Truck/Enterprise Rent-A-CarSenior Truck Account Specialist at Enterprise Rent-A-Truck/Enterprise Rent-A-Car
Casteadel K. Webb JrCasteadel K. Webb Jr
Management Trainee at Enterprise Rent-A-Car, Enterprise Holdings, Inc, Car Rental AgencyManagement Trainee at Enterprise Rent-A-Car, Enterprise Holdings, Inc, Car Rental Agency
Matt MurphyMatt Murphy
Assistant Manager at Enterprise Holdings, Enterprise Rent-A-CarAssistant Manager at Enterprise Holdings, Enterprise Rent-A-Car
Luis LopezLuis Lopez
Auto Detailer/Porter at Car Prep at Enterprise Rent a CarAuto Detailer/Porter at Car Prep at Enterprise Rent a Car
Scott DetbernerScott Detberner
Pass And Identification Clerk at V2XPass And Identification Clerk at V2X