Manequa S. Anthony-Edwards
Antioch,CA
Summary
A proven achiever with a solid background in database management and relationship building honed at Kaiser Permanente. Expert in streamlining processes for efficiency, ensuring client satisfaction, and maintaining confidentiality. Excels in fast-paced environments, demonstrating strong organizational skills and a client-oriented approach. Achieved significant improvements in customer service and operational efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Loan Officer
LoanSmart Mortgage
03.2023 - Current
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Submitted loan applications to underwriter for verification and recommendations.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
Licensed Realtor
HomeSmart Optima Realty
05.2022 - Current
- Conducted comprehensive market analyses to determine optimal listing prices for sellers, maximizing profits while minimizing time on market.
- Maintained up-to-date knowledge of local market trends and regulations, providing valuable insights and advice to clients.
- Coordinated appointments with buyers, sellers and other realtors to show buyers and tenants prospective homes.
- Facilitated smooth transactions by coordinating with various stakeholders such as title companies, inspectors, appraisers, and attorneys.
- Negotiated favorable terms for clients during contract discussions, ensuring their best interests were represented.
- Compared recently sold area properties to determine competitive market prices.
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Advised and informed prospective clients on current market activities and conditions.
Release of Medical Information Specialist II
Kaiser Permanente
07.2012 - Current
- Streamlined database management through consistent data entry and organization, facilitating easier access to critical information when needed.
- Identified areas for improvement within current processes and proposed actionable solutions that led to increased efficiency within the department.
- Assisted in the development of internal guidelines for medical information request handling, ensuring consistency and efficiency.
- Supported clinical trial teams by providing medical expertise during study design phases, contributing to more efficient trials with improved outcomes.
- Identify appropriate release type from requests and complete or route as necessary. Recognize PHI requests that might lead to claims or actions against the organization and take appropriate action according to established policies and procedures.
- Identify and resolve problems in a timely manner, develop solutions, and escalate appropriately. Follow protocols when information or clarification is needed from Compliance,Legal, Regional ROI, providers, or requestors of ROI.
Real Estate Transaction Coordinator
Signature Transactions By Nikki
12.2009 - Current
- Organized and maintained transaction files in compliance with company policies and industry regulations, ensuring easy access to all relevant documents.
- Collaborated with escrow officers, title companies, inspectors, appraisers, attorneys, and other professionals to address any issues or discrepancies that arose during transactions.
- Reduced errors in contract preparation with meticulous attention to detail and thorough understanding of legal requirements.
- Ensured compliance with industry regulations through diligent monitoring of transaction timelines and adherence to established policies.
- Streamlined real estate transactions by efficiently managing documentation and communication between all parties involved.
- Managed multiple concurrent transactions with exceptional organization skills, ensuring deadlines were met and clients were updated regularly.
- Supported successful closings by obtaining signatures from all parties involved in a timely manner while ensuring clear communication throughout the process.
Education
Bachelor of Arts - Sociology
California State East Bay
Concord12.2019
Associate of Arts - Math And Science
Los Medanos College
Pittsburg, CA08.2012
Skills
- Database Management
- Documentation Review
- Financial Advising
- Customer service-focused
- Patient confidentiality
- Electronic Medical Record Software
- Strong Communication Skills
- Database Administration
- Strong organizational skills
- Client-oriented
- Problem-Solving
- Relationship building and management
Timeline
Loan Officer
LoanSmart Mortgage
03.2023 - Current
Licensed Realtor
HomeSmart Optima Realty
05.2022 - Current
Release of Medical Information Specialist II
Kaiser Permanente
07.2012 - Current
Real Estate Transaction Coordinator
Signature Transactions By Nikki
12.2009 - Current
Bachelor of Arts - Sociology
California State East Bay
Associate of Arts - Math And Science
Los Medanos College