Ma. Nerissa Lapurga
Canton,CT
Summary
Results-driven operations manager with 20 years in customer service and inventory management. Proven track record of enhancing client relationships and streamlining operations to maximize efficiency.
Overview
20
20
years of professional experience
Work History
Owner and Assistant Manager in Operation
Empress Motor Circle Services
Antipolo, Philippines
10.2004 - 10.2024
- Managed day-to-day operations of automotive service business.
- Oversaw customer service and ensured client satisfaction.
- Implemented inventory management systems for parts and supplies.
- Maintained relationships with existing clients by providing superior customer service.
Restaurant Owner
Lapurga Family Restaurant
Antipolo, Philippines
05.2005 - 04.2013
- Managed daily operations of family-owned restaurant to ensure smooth service.
- Developed seasonal menus that reflected local cuisine and customer preferences.
- Coordinated inventory management to maintain optimal stock levels and reduce waste.
- Ensured compliance with health and safety regulations in food preparation areas.
- Implemented marketing strategies to attract new customers and retain regulars.
- Managed cash flow by setting budgets for expenses such as labor cost, food cost, ensuring timely payment of bills and taxes as well as monitoring accounts receivable and payable records .
- Established standards for quality control, customer service, health and safety regulations.
- Responded promptly to customer complaints or issues related to the restaurant's services or products.
- Maintained cleanliness and sanitation across foodservice, storage and preparation stations.
- Managed food preparation, guest interaction, quality control and customer relations.
- Developed menus that featured local ingredients while meeting customer demands.
Education
Bachelor of Science - Business Administration
Philippine School of Business Administration
Philippines11-1986
Skills
- Customer service
- Time management
- Parts ordering
Affiliations
Cooking and Baking
Timeline
Restaurant Owner
Lapurga Family Restaurant
05.2005 - 04.2013
Owner and Assistant Manager in Operation
Empress Motor Circle Services
10.2004 - 10.2024
Bachelor of Science - Business Administration
Philippine School of Business Administration
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