To have a career in the field of hospitality and event planning. Sales Leader with a passion for growing sales markets by developing strong business partnerships. Positive track record in meeting and exceeding goals, developing sales budgets with a dynamic approach to changing market conditions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Coordinator
Guy Harvey Resort on St. Augustine Beach
Saint Augustine, FL
07.2024 - Current
Developed and implemented processes to ensure accurate data entry into the customer relationship management system.
Conducted market research to identify potential customers for sales campaigns.
Prepared monthly reports on sales activities, revenue, expenses, and other key metrics.
Assisted with budgeting, forecasting and tracking of sales performance against goals.
Provided administrative support to the sales team including scheduling meetings, preparing presentations and managing email correspondence.
Maintained an up-to-date database of prospective clients and their contact information.
Organized webinars to promote products and services offered by the company.
Assisted in developing new business proposals for potential customers.
Built sales forecasts and schedules to reflect desired productivity targets.
Sales Manager
World Golf Village Holiday Inn Resort
St. Augustine, FL
02.2023 - 07.2024
Handled all aspects of groups for the hotel including proposals, contracts, and inputting group into system
Responding to R.F.P
Leads, and booking leads through internal and external resources (e.g
Corporate website, Conventions, and Visitors Bureau
Schedule events with Sales Force
Contract development for large events over 100 persons
Premier Customer Service and payment collection (Front Desk support)
Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
Established relationships with key clients, while maintaining existing customer base.
Participated in negotiations with vendors regarding product purchases or contracts.
Front Desk Supervisor
World Golf Village Holiday Inn Resort
St. Augustine, FL
01.2023 - 02.2023
Greeted and welcomed guests in a friendly, professional manner.
Monitored the front desk staff to ensure proper customer service was provided.
Provided support to guests with check-in and check-out procedures.
Processed payments, cashiering duties and credit card transactions accurately.
Created weekly schedules for front desk staff according to business needs.
Coordinated room assignments by considering guest preferences and special requests whenever possible.
Front Desk Agent, Night Auditor, and Housekeeping
Homewood Suites by Hilton
St. Augustine, FL
01.2021 - 09.2021
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Microsoft documentation using excel and word
ANQ software for customer check-in and check-out
Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
Scheduled reservations for groups and special events.
Education
Bachelor of Science Degree - Hotel and Restaurant Management
STI CAGAYAN DE ORO
01.2016
High school -
St. Columban High school
01.2011
Skills
ANQ
POS software
Opera system
Choice Advantage System
Customer engagement and support
Sales Force System
Microsoft Office Software
Proposal and Event Planning
Upselling strategies
High Level Cultural Awareness
Bilingual (English, Filipino)
Post-sales support
References
Jamie Calhoun, Guy Harvey Resort, St. Augustine, FL
Angie Brown, World Golf Village Holiday Inn, Director of Sales, (309)530-6047
Trixie Fredman, Fresenius Kidney Care, CNA/PCT, (904)-327-4082
Margie Underwood, Business Owner, (904)-687-8378
Activitiescertificates
Member of the St. Johns County Chamber of Commerce, 01/01/23, Present
Kareo System, Insurance verification, and scheduling experience
CPR/AED/First-Aid National CPRF Foundation Certified, 02/15/23, 39142V2
A+ CNA Training and Phlebotomy Test Preparation Center, 08/01/21, 4320, 9185626, Jacksonville, FL
ANQ Hilton Service Program Certified
Nation Association of Environmental Professionals 2019 Conference, Tampa Bay, FL
Hospitality Industry Investment
Basic Food Hygiene and Safety Management System for Hotel and Restaurant
Wine Appreciation Seminar Simple and Advance Wine Concoction
Flairtending Seminar
Total Quality Management (TQM) Seminar
Languages
English
Professional
Filipino
Professional
Accomplishments
Have experience across all Hospitality Hotel Industries globally
Certification
CPR Certified
CPT Certified
Affiliations
Employee of the Month at Holiday Inn (Multiple times)
Timeline
Sales Coordinator
Guy Harvey Resort on St. Augustine Beach
07.2024 - Current
Sales Manager
World Golf Village Holiday Inn Resort
02.2023 - 07.2024
Front Desk Supervisor
World Golf Village Holiday Inn Resort
01.2023 - 02.2023
Front Desk Agent, Night Auditor, and Housekeeping
Homewood Suites by Hilton
01.2021 - 09.2021
CPR Certified
CPT Certified
Bachelor of Science Degree - Hotel and Restaurant Management
STI CAGAYAN DE ORO
High school -
St. Columban High school
Similar Profiles
PAUL ABELPAUL ABEL
Patrol Sergeant (Middle Management) at ST. AUGUSTINE BEACH POLICE DEPARTMENTPatrol Sergeant (Middle Management) at ST. AUGUSTINE BEACH POLICE DEPARTMENT