Ma Neshel Creighton-sinn
Saint Augustine,FL
Summary
To have a career in the field of hospitality and event planning. Sales Leader with a passion for growing sales markets by developing strong business partnerships. Positive track record in meeting and exceeding goals, developing sales budgets with a dynamic approach to changing market conditions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Coordinator
Guy Harvey Resort on St. Augustine Beach
Saint Augustine, FL
07.2024 - Current
- Developed and implemented processes to ensure accurate data entry into the customer relationship management system.
- Conducted market research to identify potential customers for sales campaigns.
- Prepared monthly reports on sales activities, revenue, expenses, and other key metrics.
- Assisted with budgeting, forecasting and tracking of sales performance against goals.
- Provided administrative support to the sales team including scheduling meetings, preparing presentations and managing email correspondence.
- Maintained an up-to-date database of prospective clients and their contact information.
- Organized webinars to promote products and services offered by the company.
- Assisted in developing new business proposals for potential customers.
- Built sales forecasts and schedules to reflect desired productivity targets.
Sales Manager
World Golf Village Holiday Inn Resort
St. Augustine, FL
02.2023 - 07.2024
- Handled all aspects of groups for the hotel including proposals, contracts, and inputting group into system
- Responding to R.F.P
- Leads, and booking leads through internal and external resources (e.g
- Corporate website, Conventions, and Visitors Bureau
- Schedule events with Sales Force
- Contract development for large events over 100 persons
- Premier Customer Service and payment collection (Front Desk support)
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Established relationships with key clients, while maintaining existing customer base.
- Participated in negotiations with vendors regarding product purchases or contracts.
Front Desk Supervisor
World Golf Village Holiday Inn Resort
St. Augustine, FL
01.2023 - 02.2023
- Greeted and welcomed guests in a friendly, professional manner.
- Monitored the front desk staff to ensure proper customer service was provided.
- Provided support to guests with check-in and check-out procedures.
- Processed payments, cashiering duties and credit card transactions accurately.
- Created weekly schedules for front desk staff according to business needs.
- Coordinated room assignments by considering guest preferences and special requests whenever possible.
Front Desk Agent, Night Auditor, and Housekeeping
Homewood Suites by Hilton
St. Augustine, FL
01.2021 - 09.2021
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Microsoft documentation using excel and word
- ANQ software for customer check-in and check-out
- Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
- Scheduled reservations for groups and special events.
Education
Bachelor of Science Degree - Hotel and Restaurant Management
STI CAGAYAN DE ORO
01.2016
High school -
St. Columban High school
01.2011
Skills
- ANQ
- POS software
- Opera system
- Choice Advantage System
- Customer engagement and support
- Sales Force System
- Microsoft Office Software
- Proposal and Event Planning
- Upselling strategies
- High Level Cultural Awareness
- Bilingual (English, Filipino)
- Post-sales support
References
- Jamie Calhoun, Guy Harvey Resort, St. Augustine, FL
- Angie Brown, World Golf Village Holiday Inn, Director of Sales, (309)530-6047
- Trixie Fredman, Fresenius Kidney Care, CNA/PCT, (904)-327-4082
- Margie Underwood, Business Owner, (904)-687-8378
Activitiescertificates
- Member of the St. Johns County Chamber of Commerce, 01/01/23, Present
- Kareo System, Insurance verification, and scheduling experience
- CPR/AED/First-Aid National CPRF Foundation Certified, 02/15/23, 39142V2
- A+ CNA Training and Phlebotomy Test Preparation Center, 08/01/21, 4320, 9185626, Jacksonville, FL
- ANQ Hilton Service Program Certified
- Nation Association of Environmental Professionals 2019 Conference, Tampa Bay, FL
- Hospitality Industry Investment
- Basic Food Hygiene and Safety Management System for Hotel and Restaurant
- Wine Appreciation Seminar Simple and Advance Wine Concoction
- Flairtending Seminar
- Total Quality Management (TQM) Seminar
Languages
English
Professional
Filipino
Professional
Accomplishments
Have experience across all Hospitality Hotel Industries globally
Certification
- CPR Certified
- CPT Certified
Affiliations
- Employee of the Month at Holiday Inn (Multiple times)
Timeline
Sales Coordinator
Guy Harvey Resort on St. Augustine Beach
07.2024 - Current
Sales Manager
World Golf Village Holiday Inn Resort
02.2023 - 07.2024
Front Desk Supervisor
World Golf Village Holiday Inn Resort
01.2023 - 02.2023
Front Desk Agent, Night Auditor, and Housekeeping
Homewood Suites by Hilton
01.2021 - 09.2021
- CPR Certified
- CPT Certified
Bachelor of Science Degree - Hotel and Restaurant Management
STI CAGAYAN DE ORO
High school -
St. Columban High school
Similar Profiles
PAUL ABELPAUL ABEL
Patrol Sergeant (Middle Management) at ST. AUGUSTINE BEACH POLICE DEPARTMENTPatrol Sergeant (Middle Management) at ST. AUGUSTINE BEACH POLICE DEPARTMENT
Carolle ReneCarolle Rene
Housekeeping Room Attendant at Tradewinds Resort St Pete Beach FLHousekeeping Room Attendant at Tradewinds Resort St Pete Beach FL
Glorimil Forty GarcíaGlorimil Forty García
Director of Restaurants at St. Regis Bahia Beach ResortDirector of Restaurants at St. Regis Bahia Beach Resort