Manessa Ochoa
Glendale,AZ
Summary
Marketing, Sales, Recruiting and New Business Developer with over 12 years of experience in the customer service industry.
Recognized consistently for resolving problems, improving client relationships and creating productive working relationships with team members and meeting financial business goals by using innovative solutions.
Overview
12
12
years of professional experience
Work History
Executive Search Consultant
Adecco Staffing
02.2023 - Current
- Used consultative selling skills and probing questions to uncover candidate motivation and needs.
- Developed strategic partnerships with organizations to create mutually beneficial business relationships and enhance company visibility.
- Screened interested candidates according to position and client parameters to evaluate qualification for position, interest level, readiness to relocate and community fit.
- Conducted face-to-face meetings with candidates before client interviews to build rapport, answer questions and prepare to make decision.
- Advertised job opportunities on social media platforms and job boards.
- Increased lead generation by implementing targeted marketing strategies and conducting thorough market research.
- Built long-lasting client relationships through consistent communication, trust-building activities, and excellent customer service.
- Identified new opportunities for revenue growth and expansion by analyzing industry trends and competitor activity.
- Organized networking events to engage potential clients, resulting in strengthened brand awareness and an expanded professional network.
- Delivered engaging presentations at conferences, promoting the company''s products or services to a wider audience and generating leads.
- Collaborated with internal teams to optimize product offerings based on client feedback and market demands, ultimately increasing overall sales performance.
IT Recruiter
Robert Half Technology
02.2021 - 02.2023
- Interviewed minimum 12 candidates per week using different interview methods and approaches.
- Wrote and posted technical job descriptions using Salesforce and LInkedin RPS.
- Sourced and selected applicants for various technical positions within company.
- Used Boolean searches to develop applicant portfolios for expected openings.
- New Business Development, created new job orders by marketing with companies.
- Built a reputation as a trusted partner for both clients and candidates in the competitive field of technology recruiting.
Account Executive
AzBigMedia
12.2020 - 02.2021
- Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
- Increased profitability and pipeline development by leveraging diverse marketing channels and sales strategies.
- Obtained new Sponsorships for Arizona Business Awards and Events.
Catering Coordinator/Front of House Team Member
Wildflower Bread Company
07.2019 - 03.2020
- Provided friendly, courteous service to create memorable moments for guests.
- Created catering menu based upon client specifications, event type, dietary needs and budget.
- Helped customers complete purchases, locate items and join reward programs.
- Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
- Trained team members on cash register operation and cash handling.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
Director of Player Development
Pinnacle Entertainment Inc.
10.2011 - 07.2019
- Opened the first San Antonio Branch Office for Pinnacle Entertainment by developing a National Casino Marketing Plan for our 17 properties nation wide. Targeted new business, started the most successful referral program in our company and also called on all of the listed inactive players in our systems. Brought in over 70% in new business and sustained year over year with continued profits.
- Oversaw expenses, budget estimates and accounts for over $1 million per year operation. By my second year I had achieved 30% over goal and generated $872,930 in total THEO, my margins increased YOY as well.
- Maintained customer loyalty, built strong relationships with property managers at each casino, offered new and unique experiences for our VIP players, hosted VIP events, commercial seat blocks, private planes, VIP buses and one-offs. Issued complimentary rooms, meals and discounts to keep players at property and satisfied for maximum betting.
- Enhanced player performance by implementing personalized development plans and setting achievable goals.
Education
Bachelor of Arts - International And Intercultural Communication
Arizona State University
Tempe, AZAssociate of Arts - Associate of Arts
Maricopa Community Colleges - Glendale Community College
Glendale, AZSkills
- Business Development
- Team player/Team leader
- Technology Recruiter
- Relationship/Sponsorship building and sales
- Marketing strategy implementation/Advertising strategies
- Customer rapport/relations
- Service management/Sales quota achievement/Salesforce
- Store opening and closing/Events Planning & execution
Timeline
Executive Search Consultant
Adecco Staffing
02.2023 - Current
IT Recruiter
Robert Half Technology
02.2021 - 02.2023
Account Executive
AzBigMedia
12.2020 - 02.2021
Catering Coordinator/Front of House Team Member
Wildflower Bread Company
07.2019 - 03.2020
Director of Player Development
Pinnacle Entertainment Inc.
10.2011 - 07.2019
Bachelor of Arts - International And Intercultural Communication
Arizona State University
Associate of Arts - Associate of Arts
Maricopa Community Colleges - Glendale Community College
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