Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maneta Tjeknavorian

West Hollywood,CA

Summary

Customer-focused hospitality professional dedicated to providing first-rate attention to guest needs. Never lets any customer leave unsatisfied and works hard to manage expectations. Well-versed in hotel management systems. Strong work ethic, adaptability, and exceptional interpersonal skills. Successfully maintained high levels of guest service quality during peak periods.

Overview

2
2
years of professional experience

Work History

Front Desk Agent

Melia Hotel Vienna
Vienna, Austria
10.2016 - 06.2017
  • Contacted housekeeping or maintenance staff to report room or building issues.
  • Advised housekeeping staff of rooms vacated and ready for cleaning.
  • Verified customer credit to establish payment method for accommodations.
  • Recorded guest comments or complaints, escalating to management for immediate resolution.
  • Input and confirmed reservations for guests.
  • Kept records of room availability and guest accounts, manually or using computers.

Front Desk Agent / Concierge

Hotel Sans Souci Vienna
Vienna, Austria
03.2015 - 01.2016
  • Kept accurate records of guest transactions.
  • Resolved customer complaints promptly and courteously.
  • Scheduled reservations for groups and special events.
  • Provided information about hotel amenities, services, and local attractions.
  • Provided excellent customer service while upholding company policies.
  • Processed payments accurately and efficiently.
  • Answered phones, responded to inquiries, and took messages.
  • Addressed customer needs in a timely manner.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Answered guest inquiries, recommending shopping, dining or entertainment.

Education

BBA - Tourism, Hotel Management & Operations

MODUL University Vienna
Vienna, Austria
08-2017

2-week Workshop - Culinary Arts Studio

University of Brighton
Brighton, UK
07-2016

Culinary Art - Restaurant and Service Management

MODUL Tourism School
Vienna, Austria
06-2016

Skills

  • Native speaker in English, German, Russian and Armenian
  • Reservation management
  • Complaint resolution
  • Event coordination
  • Communication skills
  • Attention to detail
  • Team collaboration
  • Hospitality service expertise
  • Guest services
  • Effective planning
  • Professionalism
  • Reservation software: PROTEL and OPERA

Timeline

Front Desk Agent

Melia Hotel Vienna
10.2016 - 06.2017

Front Desk Agent / Concierge

Hotel Sans Souci Vienna
03.2015 - 01.2016

BBA - Tourism, Hotel Management & Operations

MODUL University Vienna

2-week Workshop - Culinary Arts Studio

University of Brighton

Culinary Art - Restaurant and Service Management

MODUL Tourism School

Similar Profiles

CREATE PROFILE