Manette Broussard
Iowa,LA
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Well-organized professional equipped with broad background in administrative roles. Commended for increasing overall efficiency by overhauling filing systems and answering and screening numerous telephone calls daily. Systematic Receptionist successful in leading front desk public relations. Skilled at collecting and processing payments, setting appointments, and organizing and maintaining filing systems.
Overview
21
21
years of professional experience
Work History
Title Clerk
Lake Charles Auto Auction
08.2022 - Current
- Entered title and vehicle information into database.
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Communicated with customers to resolve common title issues.
- Prepared tax and title documents to submit legal transfer work to DMV.
- Performed data entry and other administrative tasks to keep records and files organized and accurate.
- Assisted customers with complex title issues, providing guidance and support throughout the resolution process.
- Kept up-to-date with state and federal regulations to prevent errors and fraud.
Cosmetologist
Self-employed
02.2008 - Current
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Communicated effectively with management concerning important customer issues.
- Carried out administrative tasks, including product inventory checks, charting and consultations.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Researched latest trends in hair and makeup to stay updated on color, style and technique.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Maintained client treatment records and designed long-term care programs for return customers.
- Processed payments, entering sales in register for prompt customer service.
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
- Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
- Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Answered phone calls and emails to schedule client appointments.
- Used scissors, trimmers, clippers, razors and brushes on customers with 100% customer satisfaction rate.
- Styled hair for large events such as annual fashion shows and special hair expos.
- Styled hair, makeup and nails for customers for special events and occasions.
- Offered professional cuts, color services and extensions to salon customers.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Kept detailed records of customer information and services provided to increase return customers by 90%.
- Sanitized and organized station and tools by washing and disinfecting.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Consistently received positive performance reviews from guests.
- Answered phone calls daily to assess customer needs, schedule appointments and give advice about hairstyle and color options.
- Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health.
- Introduced salon to alternative hair therapies involving natural products to bring in new clients.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
Receptionist
Rodeo Sports Network
03.2017 - 07.2022
- Managed multiple tasks and met time-sensitive deadlines.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Answered central telephone system and directed calls accordingly.
- Received and routed business correspondence to correct departments and staff members.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Supported various administrative duties by proofreading, transcribing and invoicing.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Kept records in CRM to maintain customer data.
- Aggregated and prepared documentation and reports for office meetings, distribution and filing.
Receptionist/Office Runner
Open Air MRI
05.2003 - 02.2006
- Handled receipt, storage, identification and delivery of x-rays to multiple doctors offices.
- Greeted recipients, delivered packages and parcels and acquired proper signatures for all deliveries.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Monitored company inventory to keep stock levels and databases updated.
- Exceeded goals through effective task prioritization and great work ethic.
- Properly documented all specimens received using the computer software programming.
- Answering and handling multiple phones and routing them to the correct team member.
- Documented and entered insurance information for the patients. Made them appointments and took their payments.
- Authorized the insurance through the patients providers to get them into the office to get their procedures done in a timely manner.
- Filed, faxed and entered all information I was given correctly and efficiently.
- Worked with my co workers to get all data inputted into their computer system correctly.
Education
Cosmetology License -
Stage One - The Hair School
Lake Charles, LA02.2008
High School Diploma -
St.Louis Catholic High School
Lake Charles, LA05.1999
Skills
- Computer Proficiency
- Microsoft Office Suite
- Multi-Line Phone Systems
- Customer Service-Oriented
- Data Entry and Database Software
- Payment Processing
- Records Management
- Cloud-Based File Organization
- Accounting and Billing Software
- Automated and Manual Data Ent
- Word Processing
- [Software] proficient
Timeline
Title Clerk
Lake Charles Auto Auction
08.2022 - Current
Receptionist
Rodeo Sports Network
03.2017 - 07.2022
Cosmetologist
Self-employed
02.2008 - Current
Receptionist/Office Runner
Open Air MRI
05.2003 - 02.2006
Cosmetology License -
Stage One - The Hair School
High School Diploma -
St.Louis Catholic High School
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