Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Manette Rock

Stittsville

Summary

Experienced and compassionate PSW with over 15 years of dedicated service in healthcare, transitioning seamlessly into counseling with a solid foundation in client-centered care. Demonstrated ability to build rapport and trust with individuals from diverse backgrounds, coupled with a deep understanding of human behavior and psychological principles. Proven track record in providing empathetic support and guidance to clients facing a variety of challenges. Skilled in crisis intervention, conflict resolution, and facilitating positive change through evidence-based interventions. Committed to ongoing professional development and eager to leverage extensive healthcare experience to excel in a counseling role, promoting holistic well-being and empowerment for clients.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Counsellor

OARCA
01.2024 - Current
  • Offering emotional and mental support to employees facing personal or work-related challenges.
  • Facilitating communication and conflict resolution among multidisciplinary healthcare teams to improve collaboration and patient care.
  • Conducting one-on-one counseling sessions to address specific employee concerns or issues.
  • Advocating for policies and practices that promote employee well-being and mental health in the workplace.
  • Assisting healthcare professionals in navigating ethical dilemmas and complex decision-making situations related to patient care.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.

Educator

Grandir Esemble
01.2019 - 01.2024
  • Built relationships and communicated with parents to provide best learning environment for children.
  • Designing developmentally appropriate lesson plans and activities that promote learning and growth in areas such as language, cognitive, social-emotional, and physical development.
  • Encouraging positive peer interactions, conflict resolution, and teamwork through structured play and group activities.
  • Maintaining accurate records of children's progress, attendance, and any significant incidents or milestones, in compliance with regulatory requirements and program standards.
  • Observing children to assess their developmental progress and identifying areas where additional support or intervention may be needed.
  • Developed and implemented differentiated instruction strategies for diverse learners, ensuring individualized attention and success.
  • Providing individualized attention and support to children with special needs or unique learning styles, collaborating with specialists and support staff as needed.

Personal Support Worker

Hazeldean Gardens
01.2020 - Current
  • Offering companionship, empathy, and reassurance to clients, especially those who may be feeling isolated or anxious.
  • Developed trust-based relationships with clients through active listening and empathetic communication skills.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisting with meal planning, preparation, feeding, and encouraging clients to maintain a healthy diet.
  • Observing and reporting any changes in clients' physical or mental health to the appropriate healthcare professionals.
  • Helping clients with tasks such as bathing, dressing, grooming, toileting, and mobility.
  • Promoted continuity of care by communicating effectively with other Personal Support Workers during shift changes or handoffs.
  • Collaborated with healthcare professionals to develop customized care plans for individual patients.

Youth Leader

Troupeau De Jesus Christ
07.2020 - Current
  • Engaged youth by following, implementing, and assisting in creating lesson plans.
  • Provided counseling to students with spiritual and personal issues and maintained relationships with students.
  • Organized group activities and outings for youth and led weekly Bible study meetings.
  • Collaborated with fellow church leaders to create programs targeting specific needs within the congregation''s youth population.
  • Managed budgets for various events and projects, ensuring responsible use of allocated funds for maximum impact on participants'' lives.
  • Coordinated mission trips for the church''s youth group, providing valuable community service experiences.

Personale Support Worker

Résidence de la Gappe
01.2011 - 03.2017
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Observing and reporting any changes in clients' physical or mental health to the appropriate healthcare professionals.
  • Under the direction of a nurse or healthcare provider, administering medications and assisting clients with medication management.
  • Assisting with meal planning, preparation, feeding, and encouraging clients to maintain a healthy diet.
  • Offering companionship, empathy, and reassurance to clients, especially those who may be feeling isolated or anxious.
  • Maintaining accurate and detailed records of client care activities, observations, and any changes in health status.

Education

Diploma - Addictions & Community Service Worker

Willis College
05.2023

Skills

  • Financial Accounting
  • Teamwork and Collaboration
  • Empathy
  • Computer Literacy
  • Interpersonal Skills
  • Problem-Solving
  • Cultural Competence
  • Boundaries Setting
  • Crisis Intervention
  • Data Entry & Management
  • Resilience
  • Assertiveness
  • Behavior monitoring

Certification

  • Personal Support Worker Certificate - École Des Adultes Le Carrefour

Languages

English
Full Professional
French
Native or Bilingual
Haitian Creole
Native or Bilingual

Timeline

Counsellor

OARCA
01.2024 - Current

Youth Leader

Troupeau De Jesus Christ
07.2020 - Current

Personal Support Worker

Hazeldean Gardens
01.2020 - Current

Educator

Grandir Esemble
01.2019 - 01.2024

Personale Support Worker

Résidence de la Gappe
01.2011 - 03.2017

Diploma - Addictions & Community Service Worker

Willis College

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Manette Rock