Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Manfred Augustin

Miami,FL

Summary

Skilled professional offering expertise in order taking, money handling and product promotion. Greets guests with genuine smile, builds rapport and promotes enjoyable dining experience. Maintains thorough knowledge of menu to make recommendations.

Sociable server offering several years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of pos system operations and food safety and sanitation regulations.

Energetic professional in hospitality, known for high productivity and efficient task completion. Possess specialized skills in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional dining experiences for guests.

Enthusiastic professional experienced with cocktail service. Experienced providing timely service with enthusiasm and efficiency. Consistently acknowledged for maintaining superior service standards while exceeding sales goals.

Highly skilled professional experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests.

Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.

Experienced professional with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.

Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.

Efficient Server known for productivity and ability to complete tasks swiftly. Specialize in customer service, time management, and conflict resolution, ensuring smooth dining experiences. Excel in communication, adaptability, and teamwork, leveraging these skills to meet diverse customer needs and maintain high satisfaction levels.

Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.

High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.

Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Overview

1
1
year of professional experience

Work History

Casino Server

Magic City Casino
, FL
06.2024 - Current
  • Maintained records of transactions made during shift as required by law or company policy.
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Prepared drinks according to standard recipes.
  • Presented menus and answered questions regarding items.
  • Stayed informed about daily specials, new menu items, promotions.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Prepared checks, itemizing total meal costs and taxes.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Greeted guests and provided menus.
  • Monitored surveillance cameras to detect any suspicious activity or theft attempts.
  • Reconciled cash and casino currency by auditing cash drawers and transaction receipts.
  • Performed daily audits of all currency transactions for accuracy.
  • Maintained an accurate record of all transactions in the casino's computer system.
  • Accepted and submitted credit applications and verified credit references.
  • Responded promptly to jackpot alarm bells.
  • Strengthened customer retention by offering discount options.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Excelled in exceeding daily credit card application goals.
  • Answered questions from guests regarding casino policies, services, hours of operation.
  • Mentored junior team members and managed employee relationships.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Enforced house rules related to gambling activities on the casino floor.
  • Monitored customer satisfaction levels through surveys and feedback forms.
  • Monitored security cameras to detect any suspicious activity on the gaming floor.
  • Assisted in maintaining cleanliness of the casino floor by sweeping up debris and disposing of trash properly.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Updated system with order specifics and customer details, preferences, and billing information.

Casino Servers

Magic City Casino
Miami, FL
04.2024 - Current
  • Responded to ad hoc cleaning duties at end of shift.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Informed customers of daily specials and signature menu items.
  • Addressed complaints to kitchen staff and served replacement items.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Checked food before serving it to customers.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Collaborated with supervisors on developing strategies for improving customer service standards.
  • Performed chip exchanges for customers as needed throughout the shift.
  • Maintained cleanliness of work area by wiping down tables after each game session.
  • Provided assistance in resolving disputes among players at the table in an efficient manner.
  • Assisted new dealers during training sessions by providing guidance on dealing techniques and game rules.
  • Actively participated in promotional activities designed to increase revenue from gaming operations.
  • Closed games by sorting cards, balancing racks and counting chips.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Provided excellent customer service to ensure satisfaction.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Served food and beverages to patrons and confirmed complete orders.

Education

High School Diploma -

North Miami Senior High School
Miami, FL
06-2024

Skills

  • Customer service
  • Transaction auditing
  • Point-of-sale operation
  • Cash handling
  • Inventory management
  • Team collaboration
  • Effective communication
  • Conflict resolution
  • Time management
  • Multi-tasking
  • Professionalism
  • Interpersonal communication
  • Betting oversight
  • Game strategy understanding
  • Salesmanship
  • Money handling expertise
  • Payoff control
  • Payout procedures
  • Player Identification
  • Security awareness
  • Resolving conflicts
  • Time management abilities
  • Gambling Terminology
  • Excellent customer service
  • Adaptability to change
  • Gaming Software Familiarity
  • Shuffling
  • Chip management
  • Teamwork and collaboration
  • Dealer training
  • Casino procedures
  • Card handling
  • Speech comprehension
  • Guest relations
  • Chip handling proficiency
  • Memory retention
  • Analytical skills
  • Dispute mediation
  • Keen observation
  • Gambling regulations compliance
  • Collection reporting
  • Currency exchange
  • Goal setting
  • Surveillance awareness
  • Adaptability

Languages

English
Professional
French
Limited
Spanish
Limited

Timeline

Casino Server

Magic City Casino
06.2024 - Current

Casino Servers

Magic City Casino
04.2024 - Current

High School Diploma -

North Miami Senior High School
Manfred Augustin