Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic
Manfred Rojas Vargas

Manfred Rojas Vargas

Summary

Experienced field technician skilled in troubleshooting under pressure, communicating clearly in Spanish & English with diverse teams, and staying calm in high-stakes situations and physically demanding scenarios. My technical background has strengthened my attention to detail, adaptability, and ability to quickly learn and apply new systems—all of which I’m eager to bring into a fast-paced, service-driven environment like the fire service. I’m committed to using my unique skill set to serve the community.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Fiber Optic Technician

Gridsource - Quantum Fiber
06.2024 - Current
  • Increased network reliability through meticulous fusion splicing, termination, and testing of fiber optic cables.
  • Enhanced network performance by efficiently installing and maintaining fiber optic systems.
  • Provided exceptional customer service through clear communication about project progress, timelines, and expectations throughout the process.
  • Performed troubleshooting and equipment testing to identify and correct problems end to end and network-wide.
  • Ensured optimal system operation by conducting regular inspections and preventive maintenance of fiber optic infrastructure.


Service Technician

ADT
07.2023 - 06.2025
  • Installed home and commercial security systems.
  • Expert in accurate and thorough documentation of damage claims and technical service activities.
  • Exceptional attention to detail in assessing claims, evaluating damages, and troubleshooting security system issues.
  • Strong verbal and written communication skills.
  • Collaborates effectively with clients, insurance professionals, and technical teams.
  • Installed, removed, repaired, and maintained equipment at customer locations, such as door and window sensors, safety devices and video equipmen.

Field Service Technician

Vivint
12.2018 - 12.2020
  • Installed, removed, repaired, and maintained equipment at customer locations.
  • Helped restore equipment functionality with in-field diagnostics and repairs.
  • Documented equipment data and service details.
  • Supported service levels, handling emergency calls.
  • Developed reliable solutions to technical problems.

Cable Field Technician

Centurylink/Wiseconnect
12.2014 - 07.2017
  • Installed and configured customer systems.
  • Served and satisfied customers with knowledgeable support.
  • Installed fiber optics drops and Cat5 cabling.
  • Designed and installed cabling systems.
  • Diagnosed equipment issues and replaced components.

IT Help Desk Specialist

AEIGIS
12.2013 - 12.2014
  • Implemented remote troubleshooting techniques to solve common software and hardware issues
  • Drafted SOPs for IT department procedures and distributed to appropriate personnel
  • Educated customers on simple methods to solve common software and hardware issues
  • Monitored and responded to tickets using [Software] system
  • Responded promptly to incidents and requests after careful analysis and documentation
  • Safeguarded data and network access through security-related support functions
  • Performed troubleshooting and diagnosis for issues related to software and peripheral equipment


Credit Research Analyst

Bank of America
10.2011 - 12.2013
  • Conducted in-depth credit research to evaluate the creditworthiness of individuals and businesses.
  • Analyzed financial statements, credit reports, and payment histories to assess risk.
  • Collaborated with clients, insurance agents, and third-party experts to gather and validate information.
  • Analyzed customer data such as financial statements to determine level of risk involved for extending credit
  • Assessed credit risk and analyzed financial statements
  • Gathered loan documentation for underwriting
  • Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.

IT Help Desk Specialist

STT Group (P&G And HP)
06.2006 - 06.2009
  • Used established procedures to identify critical customer and system issues and escalate problems to appropriate person or group
  • Provided end-user system and equipment training
  • Walked user through series of steps to determine problem and implement likely solution
  • Served as the first point of contact for customers seeking technical assistance over the phone, chat or email
  • Provided end-user system and equipment training.
  • Served as the first point of contact for technical assistance.
  • Assisted customers with bugs and new feature requests.

Education

Associate of Arts - Communications

Liceo De Curridabat
Costa Rica
12.2005

Skills

  • Bilingual
  • Customer Service
  • Mechanical abilities
  • Client Relationship Management
  • System Installation
  • Troubleshooting skills
  • Software configuration
  • System repairs

Certification

BLS 3/2027

CPAT 01/2026

Additional Information

Associates Degree: Marketing And Advertising, Universidad Latina De Costa Rica - San Jose, Costa Rica, English: English As A Second Language, Centro Cultural Costarricense Norteamericano - San Pedro, Costa Rica, IT Support: IT Support, Google Certifications - Google

Timeline

Fiber Optic Technician

Gridsource - Quantum Fiber
06.2024 - Current

Service Technician

ADT
07.2023 - 06.2025

Field Service Technician

Vivint
12.2018 - 12.2020

Cable Field Technician

Centurylink/Wiseconnect
12.2014 - 07.2017

IT Help Desk Specialist

AEIGIS
12.2013 - 12.2014

Credit Research Analyst

Bank of America
10.2011 - 12.2013

IT Help Desk Specialist

STT Group (P&G And HP)
06.2006 - 06.2009

Associate of Arts - Communications

Liceo De Curridabat

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