Manfred H. Lenz

• Increase profitability and revenue by identifying customer needs and developing appropriate quotes, containing the most innovative tooling and advanced solutions, for project needs.
• Established strategic partnerships with machine tool builders, ensuring competitive pricing while negotiating tool package quotes to maximize profitability.
• Developed and maintained relationships with key accounts to ensure customer satisfaction by meeting required deadlines.
• Provide product support for key accounts by assisting in project run-off, requesting feedback to assess product and service performance, and identifying improvement areas.
• Identified new business opportunities within existing accounts and pursued them accordingly.

Product Manager - Holemaking & Tooling Systems|Seco Tools

Troy, MI |

Jul 1997 - Current

• Collaborate with Research and Development team to provide market analysis on needs for development of future products.
• Successfully relocated multiple manufacturing processes from France to the US by identifying needs and found efficiency opportunities to decrease lead time and enhance customer experience.
• Delegate tasks from project planning and communicate project status, issues, risks and decisions to team to capture key milestones and deliverables.
• Facilitated growth and increased product awareness by educating the sales teams, the distribution teams, and customers while building key business relationships.
• Organized development and implementation of diverse marketing videos, social media posts and hosting engaging conferences to expand client knowledge on product launches, features and services.
• Evaluated and analyzed product performance to develop optimal improvement strategies.
• Contacted current and potential clients to promote products and services.
• Negotiated terms of sales agreements and developed contracts to successfully close sales.
• Cultivated strong professional relationships with industry partners and created focused campaigns to drive business development.
• Prepared presentations, proposals and sales contracts for existing and potential accounts.
• Administered and described strategies for customer retention and account expansion, developing solid long-term relationships within automotive and a regional territory.
• Delivered high customer satisfaction by resolving problems with knowledgeable and friendly service while exceeding monthly sales goals. Recognized in the top five of sales growth for multiple years. Ranked #2 in the world for CBN Insert Sales and top three in multiple sales campaigns.
• Demonstrated leadership as a Senior Technical Specialist by making improvements to work processes and helping to train others leading to promotion to product management.

• Supervised Lathe and Milling Departments providing detailed production records to identify areas for improvement and maximize productivity.
• Identified opportunities for improvements of machining processes, programming and fixturing by analyzing feedback from machine runs.
• Verified proper functioning of machinery and corrected problems with CNC programs to produce quality work in line with specifications.
• Produced and tested functionality, performance and compliance of production and 3D prototype programming against design specifications to maintain strong development standards and high customer satisfaction.
• Designed floor layouts of departments and machinery to maximize production efficiency and monitoring.