Mang Moua
customer service representative
Woodbury,MN
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Restaurant Owner
Dragon Express and Thai Crystal Garden
10.2014 - 03.2024
- Managed payroll, daily deposits, and cost controls.
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Maintained positive relationships with local community and government officials.
- Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Recruited, hired, and trained talented staff to fill vacancies.
Customer Service Representative
Group Health Cooperative of Eau Claire
07.2000 - 10.2014
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Maintained up-to-date knowledge of product and service changes.
- Trained new customer service regarding company operations, policies and services.
- Identified and resolved discrepancies and errors in customer accounts.
Teacher Aide
Eau Claire Area School District
02.1988 - 07.2000
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Established positive relationships with parents through effective communication, fostering parental involvement in their children''s education.
- Provided one-on-one and group-based learning support focused on student progress.
- Assisted in organizing and supervising school events and field trips, ensuring safe and educational experience for all students.
- Contributed to development of IEPs, tailoring educational plans to individual student needs.
- Participated in professional development workshops, staying abreast of best practices in education.
- Facilitated small group learning sessions, providing personalized attention to students struggling with course material.
- Boosted cultural awareness by incorporating children's literature from world cultures.
Education
No Degree - General Education
Chippewa Valley Technical College
Eau Claire, WI08-2007
High School Diploma -
University City High School
Philadelphia, PA06-1987
Skills
- Time management
- Customer relations
- Attention to detail
- Reliability and punctuality
- Computer proficiency
- Data entry proficiency
- Multi-line phone talent
- Office equipment operation
- Good listener
- Microsoft Office Suite
- Clerical support
- Positive attitude
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 6 staff members.
Certification
- Food Safety Manager Certification (FSMC) - American National Standards Institute (ANSI).
- Exceptional Customer Service Certification.
Languages
English and Hmong
Interests
- Gardening
- Hiking
- Camping
- Outdoor Recreation
- Cooking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Restaurant Owner
Dragon Express and Thai Crystal Garden
10.2014 - 03.2024
Customer Service Representative
Group Health Cooperative of Eau Claire
07.2000 - 10.2014
Teacher Aide
Eau Claire Area School District
02.1988 - 07.2000
No Degree - General Education
Chippewa Valley Technical College
High School Diploma -
University City High School
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