Summary
Overview
Work History
Education
Skills
Hobbies
Languages
Timeline
OfficeManager

Manha Shams

Lewis Center,OH

Summary

Experienced Food Service Worker knowledgeable about batch cooking, food safety and nutrition. Strong track record of reliability, accuracy and efficiency in all tasks. Maintains superior performance in both individual and team-focused duties. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Friendly retail professional with successful background in sales and marketing. Drives sales-goal attainment and customer satisfaction through exceptional customer relations and sales abilities. Proficient in use of POS software. Motivated Sales professional with demonstrated success in merchandising and strategic development. Confident and persuasive with exemplary product knowledge. Recognized for advanced sales and merchandising skills. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

2
2
year of professional experience

Work History

Food Service Worker

KFC Restaurant
Lewis Center, Ohio
04.2022 - Current
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Created appealing food arrangements for party trays and specialized orders.
  • Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
  • Learned other teammates' work tasks to train as backup.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Observed customer purchases in line and differentiated between standard portions.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.

Retail Sales Associate

Banana Republic Factory Store
Sunbury, One
09.2021 - Current
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Helped customers complete purchases, locate items and join reward programs.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Increased sales and customer satisfaction through personalized servicing.
  • Supported efficient and timely replenishment of sales floor merchandise.
  • Folded and arranged merchandise in attractive displays to drive sales.
  • M onitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Issued receipts and processed refunds, credits or exchanges.
  • Greeted customers and helped with product questions, selections and purchases.
  • Answered questions about store policies and addressed customer concerns.
  • Stocked merchandise, clearly labeling items and arranging according to size or color.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.

Barista

Starbucks, Barista
Sunbury, Ohio
04.2021 - 09.2021
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Maintained regular and consistent attendance and punctuality.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Prioritized drink requests while managing interruptions.
  • Constantly expanded personal knowledge of coffee styles and varieties.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Trained new employees, sharing knowledge and expertise of coffees, teas and merchandise.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Engendered customer loyalty by remembering personal preferences and allergy information.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Updated specials board display to boost sales.
  • Explained beverage preparation and offered samples to help customers choose ideal items.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

Education

High School Diploma -

Olentangy Berlin Highschool
Delaware
05.2022

Skills

  • Plates presentation
  • Menu memorization
  • ServSafe
  • Patient care
  • Safe food handling
  • Quality control
  • Building Customer Trust and Loyalty
  • Multitasking and Prioritization
  • Efficient and Detail-Oriented
  • Upbeat and Positive Personality
  • De-escalation Techniques
  • Courteous with Strong Service Mindset
  • Customer Data Confidentiality
  • Creative Problem Solving
  • Time Management
  • Inventory Management

Hobbies

- Writing

- Reading

- Listening to Music

- Creating podcasts

- Spending Quality time with family and Friends

- Watching Netflix shows

- Listening to True Crime Podcasts

- Watching Murder mystery YouTube videos

- Having deep meaningful conversations with people (friends or customers)

- Devoting time to Religion

Languages

Bengali
Native or Bilingual
Hindi
Limited Working
Urdu
Limited Working
Punjabi

Timeline

Food Service Worker

KFC Restaurant
04.2022 - Current

Retail Sales Associate

Banana Republic Factory Store
09.2021 - Current

Barista

Starbucks, Barista
04.2021 - 09.2021

High School Diploma -

Olentangy Berlin Highschool

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Manha Shams