Summary
Overview
Work History
Skills
Accomplishments
Timeline
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Mani Herring

Ann Arbor,MI

Summary

I'm familiar with all Delta cargo products and procedures from frontline hands-on to backend systems management. Operational leadership experience at Delta Air Lines, adept at enhancing efficiency, customer satisfaction and meeting metrics objectives. Proven problem-solver skilled in Delta cargo software systems, with a strong ability to train and develop teams. Recognized for maintaining high proficiency standards and fostering positive team dynamics in high-pressure environments.

Overview

8
8
years of professional experience

Work History

Lead Cargo Office Agent

Delta Air Lines, Inc
12.2022 - Current
  • Managed 19+ direct reports including training, scheduling, proficiency testing, conflict resolution, briefings, troubleshooting, error tracking and correction
  • Managed 100+ indirect reports in a similar capacity.
  • Provided exceptional customer service in high-pressure environments, resolving issues promptly and efficiently.
  • Directly communicated with delta cargo business partners such as Fedex, DHL, Nippon etc.
  • Coordinated with multiple different departments across Delta such as sales, ramp, BSO and IFS.
  • Cooperated with multiple government agencies such as FAA, TSA, CBP and USDA.
  • Developed training materials.
  • Administered quarterly proficiency testing to ensure screening proficiency meets TSA guidelines, as well as Delta safety standards.

Cargo Office Agent

Delta Air Lines, Inc
11.2021 - 12.2022
  • Provided customers with a welcoming, caring and elevated experience.
  • Analyzed customer needs to provide tailored solutions and improve service delivery.
  • Optimized Delta cargo loads on widebody flights and trucks to increase efficiency.
  • Utilized cargo management systems to track shipments and maintain accurate inventory records.

Cargo Agent

Delta Air Lines, Inc
04.2017 - 11.2021
  • Safely operated Delta Cargo equipment such as forklift and bag tug.
  • Collaborated with team members to optimize cargo handling procedures and enhance operational efficiency.
  • Hands on experience with all cargo operations including building, break down, running and set up.
  • Monitored compliance with safety protocols during cargo operations, reducing risk of incidents.

Skills

  • Leadership skills
  • Managed direct reports
  • Computer skills
  • Decision making in face paced environment
  • Customer service and care
  • Problem-solving and troubleshooting
  • Positive attitude and calm temperament in high stress situations
  • Proficient in Delta cargo software systems
  • Experienced in Delta professional communications
  • Effective teacher and trainer
  • Knowledge of Delta cargo KPI and performance metrics

Accomplishments

    Nominated for chairman's club 2022-2025.

    Voted in by staff members to represent them as part of the Frontline Involvement Team.

Timeline

Lead Cargo Office Agent

Delta Air Lines, Inc
12.2022 - Current

Cargo Office Agent

Delta Air Lines, Inc
11.2021 - 12.2022

Cargo Agent

Delta Air Lines, Inc
04.2017 - 11.2021

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Mani Herring