Mani Mariappan
Summary
Strategic leader with extensive experience in team management, project delivery, and performance optimization. Skilled in training, mentoring, resource planning, and client acquisition and retention. Proficient in various software tools and a graduate in Computer Science Engineering.
Overview
8
8
years of professional experience
Work History
Area Business Manager (Agency Development)
HDFC Group of Comp
01.2023
- Establish a plan, gather resources, mobilize, and carry out the actual delivery
- Create marketing materials (case studies, references, client quotes, etc)
- Help the team lead manage and expand a group of specialists (s)
- Give the appropriate business unit comments on product gaps and development
- Perform data mining to meet the needs of ad hoc and monthly reporting
- Lead the introduction of new items to the channel and sales force
- To help with the compilation of monthly, quarterly, and annual reports, collect financial and operational data
- Create capture tactics for sales targets that are in line with the objectives of the practice area and the business model
- Manage the hiring, choosing, orienting, and training of colleagues to maintain office workforce
- Manage daily activities and offer assistance
- In charge of effectively recruiting, directing, and managing a group of sales people
- Supervise the activity plan of all team members to ensure these are being fulfilled as per the desired levels
- Promote & motivate Agency Managers for Career progression program to make them join the organization
- Promote agency managers to use the Agency Manager Portal & CRM for managing their customer & cross selling them for different products
- Coordinating Sales and support the team to achieve the target in the given timeline.
Team Lead I
Scope e-Knowledge Centre Pvt LTD
08.2017 - 12.2022
- Preparing Documents for the project like SOP, Norm Card, R & R, Feedback Tracker, Risk Registry etc
- Providing weekly, monthly report and escalating to management about current status of the project
- Discussing about Head count, Volume trend, Quality trend, Utilization of users etc., Well performing the functions in Excel like Lookup, Pivot table, Data Validation, Condition formatting, Sorting, Filtering & graphs etc., Well knowledge in Web search, Site search, LinkedIn, Website search, Contact Information, Titles etc., To provide the data for lead generation like company name, website, address, contact person, email and so on
- Abstracting the data from given website or PDF to required format
- Creating the specification for the website to crawl the data, coordinating with support team to capture the correct data to be crawled
- Validating the data, analyzing the output is in correct format as required by customer
- Data Validation like analyzing the data, finding the data in respective website and making changes in data if there any updates
- Infringing the trademark for copyrights, processing several steps to check all trademarks is unique
- If trademark is similar to registered one then we will highlight it in client platform tool called IRIS
- Coordinating the team members to provide the required output as per customer needs
- Providing the statistical & theoretical data to management like volume delivered details, staff productivity & quality details and also quality too
- Analyzing the errors which are given by the customer & Root causing the error to avoid in future
- Maintaining the proper documentation for the project to take care the new members training
- Presenting the PowerPoint to the customer like productivity & Quality trends, Input volume & Output volume & so on
- Proficiency working with an array of clients' needs and customers Collected and Processed large amount of unstructured data in various formats
- Knowledge of handling data through BI tools.
Senior Executive
Scope e-Knowledge Centre Pvt LTD
04.2016 - 08.2017
- Played instrumental role in designing business requirement documents such as presentations, process required documents and various support documents
- A complete team player, adapt in building and motivating cohesive teams, maximizing individual and group performance
- Explored and created new ways to resolve problems with processes, technology or team members to improve overall efficiency
- Planned to maintain high service levels while minimizing payroll costs
- Updated databases while complying with GDPR regulations.
Web – Analyst
Scope e-Knowledge Centre Pvt LTD
11.2014 - 03.2016
- Holds ample amount of experience in organize and carry out research in Internet and knowledge of search engines Process knowledge on Market Research, Lead generation and Analyzing Patent trademarks
- Conducted throughout research into client's brand to determine most effective website keywords
- Closely worked with WIPO standard codes for securing the Trademarks.
Education
Bachelor of Engineering - Computer Science
National Engineering College (Anna University)
Tamil Nadu, India07.2010
Skills
- English, Tamil
- Currently associated with HDFC Group of companies as Area Business Manager (Agency Business Partner Channel [ABP])
- Worked with Scope E-knowledge centre private limited acquired by Straive Technologies as Team Lead I for 8 years
- Well in Product Knowledge, Goal Setting and forecasting, Client acquisition and retention
- Expertise in Effective Time Management, Staff Management, RISK Management, Vendor Co- Ordination, Invoice Tracking, Life Insurance – Recruitment & People and Business development
- Experience in Team Handling, Web Research, Data Solution & Documentation
- Proficient in Excel, Advanced Excel, Google sheet, Word, PowerPoint
- Team Leadership
Affiliations Certifications
- Successfully completed ‘MS-OFFICE' and placed ‘A Grade' in Periyar Computer Research Academy, Tirunelveli' at the year of April 2007-June 2007.
- Successfully completed ‘C#' in Win Win Academy Tirunelveli at the year of Dec 2012-Mar 2013.
- Attended and completed the training of Lean Six Sigma in organization level Training Programs.
- Trained for “Training & Development” in organization level Trainers.
- Achieved Zonal Level TMC (Tendulkar Manager Context) on every month.
Disclaimer
The above furnished details are apropos to me and true to my knowledge
Timeline
Area Business Manager (Agency Development)
HDFC Group of Comp
01.2023
Team Lead I
Scope e-Knowledge Centre Pvt LTD
08.2017 - 12.2022
Senior Executive
Scope e-Knowledge Centre Pvt LTD
04.2016 - 08.2017
Web – Analyst
Scope e-Knowledge Centre Pvt LTD
11.2014 - 03.2016
Bachelor of Engineering - Computer Science
National Engineering College (Anna University)
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