Mani Walker-Pierre
Gaithersburg,MD
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. anxious to obtain an entry-level IT position to help launch career while achieving company goals.
Overview
5
5
years of professional experience
Work History
It System Specialist Support Team
MCPS
, MD
06.2023 - Current
- General maintenance and performing first level support; , performing triage, preparing for assessments, and resolving issues as able for technology hardware and software in schools and offices
- Schedules and performs routine maintenance and cleaning of desktops, mobile devices, servers, networks and peripheral technologies
- Provides regular, routine, on-site support to assigned locations
- May also provide backup support as needed.
- Installed and repaired network fiber optic cables, Ethernet cables and other networking cabling and conduits.
- Evaluated local area network (LAN) and wide area network (WAN) performance data to verify availability and speed, identifying network problems.
School Bus Driver
Mcps
Clarksburg, MD
11.2021 - Current
- Performed pre-trip inspection and mechanical checks before scheduled run.
- Followed schedules and routes to maintain timely arrivals and departures.
- Obeyed DOT rules and regulations and local laws to maximize safety.
- Transported students and teachers on school activity trips while exercising responsible leadership.
- Maintained order and discipline on bus to prevent accidents or injuries.
- Tallied student count, mileage and fuel usage reports, forwarding to immediate supervisor for documentation purposes.
- Acquired and maintained certification in basic first aid and CPR.
Associate Home Decor
McpsLowes
Gaithersburg, MD
03.2021 - 11.2022
- Researched concepts and followed industry trends to provide knowledgeable insight to clients.
- Selected furniture, light fixtures and accessories to create unique and inviting rooms to meet customer vision.
- Provided information about available color palettes and helped select colors that reflected client personality and goals.
- Meet sales goals by building strong client relationships and demonstrating resourcefulness,
adaptability, self-reliance and critical thinking skills. - Collaborated closely with customers, adjusting plans to satisfy client needs and requirements.
- Created custom design boards with attention to detail for visual representation, including samples of fabrics, wall finishes and flooring.
Warehouse/Office Clerk
UPS
Gaithersburg, MD
10.2019 - 08.2020
- Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Supported office clerical functions using word processing and other software, email and office machines.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Strictly adhered to confidentiality protocol regarding client information and documents.
- Kept office records organized and supplies well-stocked for optimal team performance.
- Transcribed documents and maintained high levels of accuracy.
Associate
JC Penney
Gaithersburg, MD
07.2018 - 01.2019
- Solves problems and makes decisions that drive sales, profit and customer service; executes work effectively and efficiently; adapts quickly to changing situations with energy and a positive attitude
- Verifies credit acceptance by reviewing and recording driver’s license number; and operating credit card authorization systems
- Maintains a safe and clean working environment by complying with procedures, rules, and regulations
- Resolves customer issues and answers questions
- Work in all departments to ensure sales floor is full, zoned and in stock for guests Push and stock product to sales floor
- Updated inventory and production information using warehouse management systems and scanner guns.
- Maintained knowledge of sales and promotions, return policies and security practices.
Education
MONTGOMERY COLLEGE
true06.2023
High School Diploma -
Watkins Mills High School
Gaithersburg, MD06.2016
Skills
- Technical Troubleshooting
- Mobile Device Management
- Data Backup
- Diagnostic Testing
- Failure Resolution
- Problem Solving Adaptability
- Risk identification and management
- Problem Solving Adaptability
- Working under pressure
- time Management
Accomplishments
- Leadership role
- Consistently maintained high customer satisfaction ratings.
Timeline
It System Specialist Support Team
MCPS
06.2023 - Current
School Bus Driver
Mcps
11.2021 - Current
Associate Home Decor
McpsLowes
03.2021 - 11.2022
Warehouse/Office Clerk
UPS
10.2019 - 08.2020
Associate
JC Penney
07.2018 - 01.2019
MONTGOMERY COLLEGE
High School Diploma -
Watkins Mills High School