Maniah Robinson
Roosevelt,NY
Summary
Passionate Healthcare Professional with over four years of experience dedicated to providing comprehensive care and administrative support for patients. Skilled at coordinating benefits and services with medical providers, managing internal database and information systems and processing and organizing medical records.
Overview
11
11
years of professional experience
Work History
Medical Receptionist
OCLI
12.2023 - Current
- Maintained accurate patient records in electronic health record (EHR) systems.
- Trained new staff on office procedures, patient interaction protocols, and system usage.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Transcribed phone messages and relayed to appropriate personnel.
- Increased patient satisfaction by answering inquiries with empathy and professionalism.
- Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Ophthalmic Technician
OCLI
04.2023 - Current
- Assisted in performing diagnostic tests using advanced ophthalmic equipment and technology.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Provided exceptional customer service to all patients, addressing concerns promptly and compassionately.
- Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
- Instilled anesthetic drops and assisted in laser treatments and minor procedures.
- Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
- Assessed visual acuity using various testing methods such as Snellen charts or autorefractors, contributing to accurate diagnoses.
- Measured intraocular pressure using Goldman and Tonopen tonometry process.
Admissions Coordinator
Mayfair Care Center
01.2020 - 12.2022
- Coordinated with referral sources on all admissions and responded to referrals from hospitals in a timely manner
- Maintained all admitting documents such as medical record number books, discharge books, re-admission books, etc
- Checked all MCR and MCD numbers prior to admission and acquired all authorizations numbers, levels and proper insurance information for billing
- Updated and prepared all demographic information, charts and labels for any new/re- admissions
- Coordinated with all departments in a timely manner to make sure patients rooms were in acceptable condition
Administrative Assistant / Transportation Coordinator
Mayfair Care Center
02.2017 - 02.2020
- Greeted all visitors, incoming patients as well as current patients
- Answered all questions and provided helpful guidance instructions to lead them to their desired location
- Answered all phone calls, took messages and returned phone calls
- Scheduled all out patient appointments outside of the facility
- Connected with Medicaid representatives/ transportation vendors to arrange out patient/ private transportation services
- Designed pamphlets and documents regarding nursing home information for potential residents
- Performed clerical duties such as copying faxing emailing etc
- Sorted and organized incoming mail on a daily basis and distributed and managed residential funds
- Submitted medication authorization forms to facility related pharmacy as requested
- Generated and confirmed monthly staffing reports.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Provided secretarial and office management support while building cooperative working relationships.
Medical Records/ MDS Assistant
Mayfair Care Center
02.2017 - 01.2020
- Managed and organized files, investigated and responded to all inquiries
- Mandated assessments of patients within a long term/ short term health care facility
- Responsible for collecting integral data and compiling it into a thorough report for further research.
Recreation Leader
Mayfair Care Center
08.2014 - 02.2017
- Documented all changes in behavioral activity of all patients during supervised activities.
- Engaged with participants to encourage involvement in different recreational activities.
- Planned, organized and delivered therapeutic recreational services to residents. encouraging participation in activities.
- Led parties, sing-a-longs, bingo, exercises, cooking, crafts and food-related socials for nursing home residents.
- Cultivated relationships with patrons and residents to understand unique individual needs and implemented therapeutic recreational activities.
- Recorded attendance of classes in medical records to note precautions or clinically relevant outcomes.
- Set up facility areas with supplies, tables and chairs for planned activities.
- Planned and implemented programs to help participants build physical strength and stamina.
- Monitored group safety and quickly intervened to end unsafe behaviors.
- Connected personally with residents to improve participation and enjoyment.
Education
Some College (No Degree) - Nursing
Nassau Community College
Garden City, NYHigh School Diploma -
Uniondale High School
Uniondale, NY06.2014
Skills
- Planning & organizing
- Microsoft office (Word, Excel)
- Care coordination
- Documentation and filing
- Problem solving
- Report Preparation
- Medical knowledge & terminology
- Electronic medical records (EMR)
- Schedule management
- Relationship and team building
- Answering phones
- Excellent communication skills (Verbal & written)
- Organizational skills
- PPE use
- Supervision & leadership
Education and Training
other
Timeline
Medical Receptionist
OCLI
12.2023 - Current
Ophthalmic Technician
OCLI
04.2023 - Current
Admissions Coordinator
Mayfair Care Center
01.2020 - 12.2022
Administrative Assistant / Transportation Coordinator
Mayfair Care Center
02.2017 - 02.2020
Medical Records/ MDS Assistant
Mayfair Care Center
02.2017 - 01.2020
Recreation Leader
Mayfair Care Center
08.2014 - 02.2017
Some College (No Degree) - Nursing
Nassau Community College
High School Diploma -
Uniondale High School