Ma'nicqua Outlaw
GA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
8
8
years of professional experience
Work History
Fraud Operations Specialist
Wal-Mart Distribution Center
02.2023 - 08.2024
- Analyzed data from multiple sources to identify patterns of dispute activity or potential areas of risk.
- Created reports summarizing findings from investigations into customer complaints.
- Escalated unresolved disputes to higher-level personnel when necessary.
- Collaborated with internal stakeholders to determine the best approach for resolving customer issues efficiently and effectively.
- Coordinated with internal teams to investigate suspect transactions and take appropriate action.
- Identified fraud trends through detailed analysis of transaction data.
- Responded promptly to customer inquiries regarding fraudulent activity on their accounts.
- Analyzed customer profiles to identify any abnormal or suspicious behavior.
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
- Trained new analysts on fraud detection tools, techniques, and best practices, fostering a knowledgeable team environment.
Project Scheduler/Accounts Payable Assistant
Safepro Security Systems
02.2021 - 02.2023
- Tracked changes in scope, schedule and cost throughout the life cycle of the project.
- Provided regular updates on project status, communicated risks and issues and recommended corrective actions as needed.
- Assessed vendor performance based upon their ability to meet predetermined commitments.
- Maintained records of all project documents including requirements documents, design documents.
- Received and recorded cash, checks and transfers.
- Handled accounts payable and receivable, including invoicing and payment processing.
- Monitored loans and accounts payable to confirm payments are current.
- Prepared and processed payroll.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
- Prepared and updated vendor files, tax documents and insurance information.
- Managed bookkeeping and accounting systems and completed data entry with accuracy and efficiency.
- Verified, classified, computed, posted and recorded accounts payable data and reconciled daily totals to confirm proper accounting.
- Submitted budget estimates, progress reports and cost tracking reports.
Assistant Manager
Harvey's Grocery Store
02.2018 - 09.2019
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Collaborated with management on developing strategic plans for achieving business goals.
- Monitored employee attendance records, timekeeping, and payroll information.
- Supervised daily operations including scheduling shifts, assigning duties.
- Analyzed business performance data and forecasted business results for upper management.
- Recruited and trained new employees to meet job requirements.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Delegated work to staff, setting priorities and goals.
Lead Sales Associate
Dollar General
09.2016 - 02.2018
- Supervised a team of sales associates on daily tasks and operations.
- Facilitated the completion of all necessary paperwork related to sales transactions.
- Provided customer service to ensure satisfaction.
- Organized store displays for maximum visibility of products.
- Maintained neatness and cleanliness throughout the store environment.
- Monitored stock levels, identified discrepancies, and reported them to management.
- Assisted with the training of new sales associates.
- Received shipments, signed off on packages and documented incoming items in computer system.
Education
Associate of Applied Science - Accounting And Business Management
Oconee Fall Line Technical College
Sandersville, GA05-2022
Skills
- Conflict resolution techniques
- Data Analysis
- Account information review
- Effective Communication
- Analytical mindset
- Bookkeeping
- Check processing
- Management accounting
- Quickbooks
References
References available upon request.
Timeline
Fraud Operations Specialist
Wal-Mart Distribution Center
02.2023 - 08.2024
Project Scheduler/Accounts Payable Assistant
Safepro Security Systems
02.2021 - 02.2023
Assistant Manager
Harvey's Grocery Store
02.2018 - 09.2019
Lead Sales Associate
Dollar General
09.2016 - 02.2018
Associate of Applied Science - Accounting And Business Management
Oconee Fall Line Technical College