Manie Irwin
Decatur,IN
Summary
Customer-oriented general manager with several years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Overview
4
4
years of professional experience
Work History
Bartender
Soul Pig
Decatur, IN
08.2023 - Current
- Provided drink suggestions to customers based on their preferences.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Greeted customers and provided excellent customer service.
- Greeted guests and provided menus.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Delivered food orders promptly and courteously.
- Took orders from customers accurately and in a timely manner.
- Monitored dining room for cleanliness and proper set-up at all times.
Registered Behavior Technician
MonArk ABA Therapy
Van Wert, OH
04.2023 - 10.2023
- Participated in team meetings to discuss case updates and collaborate on treatment plans.
- Conducted Functional Behavior Assessments to identify target behaviors and develop strategies for reduction and elimination.
- Demonstrated excellent organizational skills while managing multiple tasks simultaneously.
- Modeled appropriate social behaviors for students while providing feedback when necessary.
- Maintained accurate records of all sessions conducted with students.
- Tracked data and monitored progress of student's goals and objectives.
- Ensured safety protocols were followed at all times during therapy sessions.
- Assisted in the development of positive behavior supports within the classroom environment.
- Implemented visual supports such as schedules, picture cards.
- Provided verbal prompts, physical guidance, or other forms of prompting when necessary.
- Engaged students through play activities while incorporating therapeutic techniques.
General Manager
Chicotes Riverview
Decatur, IN
02.2022 - 04.2023
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Ensured compliance with local health department regulations regarding food safety standards.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Created schedules and monitored payroll to remain within budget.
- Trained employees on duties, policies and procedures.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
General Manager
Frickers
Van Wert, OH
08.2020 - 02.2022
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Ensured compliance with local health department regulations regarding food safety standards.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Created schedules and monitored payroll to remain within budget.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Administered employee discipline through verbal and written warnings.
- Prepared staff work schedules and assigned team members to specific duties.
Education
Associate of Applied Science - Registered Nurse
Ivy Tech Community College of Indiana
Indianapolis, IN12-2026
High School Diploma -
Jay County High School
Portland, IN05-1995
Skills
- Menu Memorization
- Basic accounting
- Health codes compliance
- Complex Problem-Solving
- Customer Service
- Outgoing Personality
- Organizational ability
- Social Skills Development
- Peer interaction
- Behavioral assessment
- Group Instruction
- Data Collection
- Active Listening
- Rapport Building
- Critical Thinking
- Adaptability
- Teamwork and Collaboration
- Progress Documentation
- Reliability
- Adaptability and Flexibility
- Interpersonal Communication
- Professionalism
- Multitasking
References
References available upon request.
Timeline
Bartender
Soul Pig
08.2023 - Current
Registered Behavior Technician
MonArk ABA Therapy
04.2023 - 10.2023
General Manager
Chicotes Riverview
02.2022 - 04.2023
General Manager
Frickers
08.2020 - 02.2022
Associate of Applied Science - Registered Nurse
Ivy Tech Community College of Indiana
High School Diploma -
Jay County High School