Manieka Edmond
Harrisonburg,VA
Summary
Certified Medical Assistance/administrative support passionate about patient care and delivering excellent clerical support. A quick learner who is well organized and committed to delivering high quality results. Capable of providing customer service with a professional demeanor-friendly and outgoing. Excels in database administration, data entry, calendar and scheduling management. Core qualifications :EHR software, medical terminology, billing and coding, strong communication skills, computer/technology usage, HIPPA compliance. Basic knowledge of insurance verification.
Overview
16
16
years of professional experience
Work History
Medical Assistant
Hess Orthopedic Center For Sports Medicine
05.2023 - 07.2024
- Sanitized, restocked, and organized exam rooms and medical equipment
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations
- Collected essential information on client medications, symptoms, medical background, and allergies.
- Performed medical records management, including filing, organizing and scanning documents
Patient Access Representative 1
Sentara RMH Medical Center
03.2023 - 05.2023
- Answered multi-line phone system and enthusiastically greeted callers
- Entered data into system and updated customer contacts with information to keep records current
- Corrected data entry errors to prevent duplication or data degradation
- Kept optimal quality levels to prevent critical errors and support team performance targets
- Read work orders to determine work assignments and equipment and materials needed
- Adhered to company policies, safety procedures and performance standards
- Offered exceptional customer service to all guests
- Maintained energy and enthusiasm in fast-paced environment
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record
- Stayed calm under pressure to and successfully dealt with difficult situations
- Verified benefit eligibility for specific services provided.
Catering Associate
Sentara RMH Medical Center
08.2021 - 03.2023
- Provided friendly, courteous service to create memorable moments for guests.
- Consistently met tight deadlines under pressure while maintaining composure and professionalism during high-stress situations.
- Arranged linens and table settings according to seating plan and event theme.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Ensured compliance with health regulations by maintaining a sanitary work environment and training staff on safe food handling practices.
General Laborer
Perdue
11.2008 - 04.2021
Education
Certified Medical Administrative Assistant - Medical Administration
12.2022
Certified Clinical Medical Assistant - Medical Assistant
05.2021
High School Diploma - General Studies
06.2001
Skills
- Clinical Support
- Office Administration
- Health Insurance Verification
- Essential Medical Vocabulary
- Proficient Verbal and Written Communication
- Proficient Mediation Strategies
- Customer Engagement
- Expertise in HIPAA Regulations
- Coordinated Task Management
- Judgment and Decision Making
- Multitasking and Time Management
- Multi-Line Telephone Systems
- Office Equipment Operation
- Ease with Computers and Technology
- Critical Thinking
- Reception Duties
- Data entry
- Collecting Co-Pays
- Scheduling Tests, Procedures and appointments
- Staff and communication and team building
- Direct Patient Care
- EMR Systems
- Charting Expertise
Timeline
Medical Assistant - Hess Orthopedic Center For Sports Medicine
05.2023 - 07.2024
Patient Access Representative 1 - Sentara RMH Medical Center
03.2023 - 05.2023
Catering Associate - Sentara RMH Medical Center
08.2021 - 03.2023
General Laborer - Perdue
11.2008 - 04.2021
Blue Ridge Community College - Certified Medical Administrative Assistant, Medical Administration
Blueridge Community College - Certified Clinical Medical Assistant, Medical Assistant
Harrisonburg High School - High School Diploma, General Studies
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