Manibe Kenneh

Provides administrative support to an academic teaching department by providing reception services, scheduling appointments, meetings, and travel, filing, researching files and records, and preparing and proofreading correspondence, reports, and other documents as requested

● Distribute and collect menus.

● Assists patients in completing menu selections in compliance with prescribed diet as assigned by dietitian.

● Offers alternatives to menu as allowed on prescribed diet in accordance with food allergies or sensitivities, cultural, ethnic and religious preferences when patient inquires or needs additional selections.

● Plans regular and modified menus based on current diet manual.

● Provides basic nutrition education to patients, documenting care to patients in the medical record, under the direction of the Registered Dietitian.

● Prepares and distributes supplements, tube feedings, and enteral formula in an accurate and timely manner.

● Adheres to facility confidentiality, HIPAA regulations, and patient's rights policies.

● Complies with regulatory agency standards, including federal, state and JCAHO.

● Completes all required documentation, reports and logs.

● Follows facility and department infection-control policies and procedures.

● Participates in facility-wide and department Performance Improvement Program and on Performance Improvement teams to improve processes and patient care.

● Performs other duties as assigned.

Analyze product work order configurations and requirements from customer. Executes test process and procedures depending on product type until the products reach the shipping including use of IBM's pSeries and xSeries systems architecture in supporting Enterprise Server and Storage hardware along with supporting software. Identify, improve, and deploy solutions and associated test and operation processes.

• Provided primary customer support to internal and external customers in fast-paced environment.
• Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Regularly exceeded daily sales and product add-on quotas.
• Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
• Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
• Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.