Ma. Nihcole Roque
Central Islip,NY
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
4
4
years of professional experience
Work History
Supervisor
Asian One Best Grocery
Ronkonkoma, NY
08.2021 - Current
- Stocked shelves and organized merchandise displays for easy retrieval.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Pleasantly greeted customers and provided prompt and courteous service.
- Assisted customers in finding desired items quickly, enhancing shopping experience and customer loyalty.
- Improved customer satisfaction by providing efficient and friendly service at the checkout counter.
- Retrieved items for customers and verified prices.
- Operated cash register to accurately process and record customer payments.
- Developed strong relationships with vendors to ensure timely product delivery and improve stock availability.
- Trained new employees on grocery department processes, creating a well-prepared workforce that could quickly adapt to changing needs.
- Managed cash register accurately, balancing cash drawers at the beginning and end of each shift.
- Reduced wait times for customers with quick and accurate cash handling, resulting in higher customer retention rates.
- Provided exceptional service by greeting customers warmly upon arrival and offering assistance throughout their shopping experience.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Prepared food orders to support waitstaff and other team members.
- Upheld strict cleanliness standards by regularly sanitizing all surfaces and equipment within the kitchen area.
- Maintained proper food safety practices, ensuring a healthy and safe dining environment for guests.
- Utilized excellent organizational skills to prioritize tasks effectively, ensuring a smooth workflow in the kitchen.
- Assisted catering teams during special events, ensuring timely delivery of exceptional meals while working under pressure.
- Assisted with inventory management, contributing to cost control and minimized food waste.
Customer Service Representative
Sitel Philippines
Quezon City, Metro Manila, Philippines
08.2020 - 07.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Handled high-volume chat interactions during peak hours while maintaining a professional demeanor at all times.
- Managed multiple chat windows simultaneously while ensuring each interaction received personalized attention.
- Resolved customer complaints effectively, resulting in increased customer loyalty and retention.
Education
Bachelor of Business Management in Finance -
National College of Business And Arts
Quezon City, Metro Manila, Philippines03.2020
High School Diploma -
San Lorenzo Ruiz De Manila School of Marikina City
Nangka, Marikina City, Philippines03.2013
Skills
- Goal-Oriented
- Complex Problem-Solving
- Customer Satisfaction
- Organization
- Cleanliness
- Cash Handling
- POS System Operation
- Detail Oriented
- Kitchen Safety
- Food Preparation
- Cooking techniques
- Sauce making
- Workplace Safety
- Product Rotation
- Merchandising Techniques
- Willing to Learn
- Customer Service
- Customer Assistance
- Product restocking
- Quick Typing
- Multitasking
References
Katrina Gladyshev - Asian One Grocery (Business Owner)
(631)327-1021
Jake De Leon - Coworker
(631)579-6061
Timeline
Supervisor
Asian One Best Grocery
08.2021 - Current
Customer Service Representative
Sitel Philippines
08.2020 - 07.2021
Bachelor of Business Management in Finance -
National College of Business And Arts
High School Diploma -
San Lorenzo Ruiz De Manila School of Marikina City