MANIJA RAOFI
San Diego,CA
Summary
Multi-talented Manager with experience managing business needs, including devising strategic plans, setting up promotions and overseeing human resources. Well-versed in handling multiple operational areas each day to drive business efficiency and necessary evolution. Resourceful Events Manager recognized for high productivity and efficient task completion. Possess specialized skills in event planning, budget management, and vendor negotiations. Excel in communication, leadership, and problem-solving to ensure seamless execution of events. Committed to creating memorable experiences while maintaining operational excellence.
Overview
15
15
years of professional experience
Work History
Scheduling and Events Manager
University Of San Diego
San Diego, CA
03.2024 - Current
- Manage 145 meeting rooms, classrooms, outdoor areas, and larger forums, ensuring seamless operations and event coordination.
- Review and approve events for student organizations, faculty, staff, and external clients, including large-scale events hosting up to 1,000 guests.
- Coordinate and schedule up to five meetings/events daily, overseeing communication and management from start to finish.
- Hire, train, and cross-train staff to handle event-specific tasks, ensuring adherence to procedures.
- Handle event logistics, including bookings, promotions, and vendor management (refreshments, décor, transportation, etc.).
- Manage event budgets, negotiate contracts, and identify cost-saving opportunities without compromising quality.
- Utilize EMS software for event planning, budget creation, scheduling, and timeline management.
- Develop contingency plans to address last-minute changes, and unforeseen issues.
- Prepare status reports for senior leadership on event activities, cancellations, inquiries, and risk mitigation.
Regional Manager
7 Eleven Franchise
San Diego, CA
06.2020 - 04.2022
- Purchase and inventory of all items in four different locations.
- Hire and coach all personnel staff.
- Process payroll for all team members.
- In charge of the purchase and loss for all four locations.
- Oversee daily operations and ensure standards are met to 7-Eleven requirements.
- Minimized turnover through effective training and employee engagement programs.
- Handled human resource concerns, and established plans to handle issues consistently and efficiently.
- Managed diverse administrative, financial, and documentation requirements.
- Maximized branch revenue by optimizing daily operations.
- Managed staff to optimize brand expansion initiative productivity.
Junior Sales Manager
l Lexington Hotel, Marriott
New York, NY
03.2020 - 05.2020
- Assist the Director of Sales and General Manager to ensure that sales activities meet or exceed budgeted revenue for the hotel overall, and personal sales goals.
- Develop and implement sales and marketing strategies for new and existing accounts.
- Make outside sales calls by scheduling site inspections or off-site appointments to introduce hotel services to new accounts, and to maintain and increase business to existing accounts.
- Identify and qualify new group and catering businesses to achieve the property’s revenue goals.
- Create and upload all proposals, contracts, and banquet event orders.
- Maintained a professional network of potential clients and business opportunities.
Senior Convention Service Manager
l Doubletree, Hilton Metropolitan NYC
New York, NY
06.2018 - 03.2020
- Support and manage the Events Department while working closely with the Food and Beverage Director.
- Coordinated a maximum of 12,000 square feet of meeting and convention space, and 764 sleeping rooms.
- Documented events with details on customer preferences, financial considerations, and successes and failures.
- Manage on-site events, pre- and post-conference meetings, and productions, inclusive of planning, coordinating client payments.
- Responsible for driving customer and guest loyalty by delivering excellent service throughout each customer experience.
- Manage contracted room blocks to include cutoff, attrition, and be responsible for enforcing all contractual obligations.
- Work with clients on all group and rooming details.
- Prepare and conduct resume meetings and banquet event orders for all group arrivals.
- Facilitated smooth and successful communication between the client, hotel departments, and external resources to meet expectations for exceptional guest experiences.
Services Manager
l Renaissance NY Hotel
New York, NY
09.2017 - 06.2018
- Provide administrative support to the Director of Sales and Director of Accounting
- Assist with creating proposals with appropriate rates provided from revenue, and ensure all is accurate before sending.
- Assist with creating agreements, and ensure all room blocks, concessions, cancellations, deposits, and attrition are inputted.
- Act as property liaison with online meeting management software vendors, Cvent, CI TY, Hotel Planners, etc.
- Process all wires, checks, wholesalers, and Marriott Rewards invoices.
- Facilitated the payment of invoices due by sending bill reminders and contacting clients.
- Generated financial statements and reports detailing accounts receivable status.
- Received and input receivables payments in compliance with internal financial procedures.
- Performed day-to-day financial transactions, including verifying, classifying, computing, posting, and recording accounts receivables' data.
Front Office Manager
Renaissance NY Hotel
New York, NY
03.2016 - 09.2017
- Responsible for rolling out Front Office SOPs.
- Managed weekly payroll duties, and submitted data to the payroll contractor.
- I ordered front office supplies and maintained the department budget.
- Increased guest satisfaction survey scores and TripAdvisor ranking.
- Trained associates and management in full-service PMS and MARSHA reservations systems.
- Oversee all Food & Beverage and Front Office operations, including the Front Desk, Delighted to Serve, Bell Staff, Club Lounge, and Navigators.
- Executed brand perspectives to ensure exceptional customer service, strong associate engagement, and financial profitability.
- Fostered great union relationships with delegates and business agents.
- Lead and mentor various department managers and supervisors.
- Understand NYC market opportunities.
- Assisted the Sales Department with identifying potential VIPs so proper amenities and attention can be offered.
- Attended monthly P&L meetings
- Orchestrated staff meetings to maintain open communication and quickly address concerns.
- Received Manager of the Quarter and Year Award recipient.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Operations Supervisor
Marriott
New York, NY
01.2010 - 03.2016
- Manage the day-to-day operations of the hotel during the PM shift for the Front Office, and provide support and oversight for the Fireside Lounge and Housekeeping.
- Provided support to the Sales Team by helping to conduct site visits.
- Managed guest issues at the hotel and responded to Customer Care/GuestVoice issues.
- Discovered new ways to impact our Guest Satisfaction Scores, and promoting positivity as well as teamwork amongst the ambassadors and team leaders.
- Provided one-on-one training with new ambassadors, as well as retraining with existing ambassadors.
- Trained newly hired managers on PMS and MARSHA.
- Managed breaks and ensured shifts are covered when ambassadors call out.
- Assisted front office management, ensuring a smooth transition during the takeover.
Education
BBA - Project Management
National University
La Jolla, CA09-2026
Associates of Science - Business Administration
San Diego Miramar College
San Diego, CA12.2023
Skills
- Team Leadership
- Training and Development
- Administration and Reporting
- Hiring and Training
- Staff Training
- Managing Operations and Efficiency
- Staff Supervision
Timeline
Scheduling and Events Manager
University Of San Diego
03.2024 - Current
Regional Manager
7 Eleven Franchise
06.2020 - 04.2022
Junior Sales Manager
l Lexington Hotel, Marriott
03.2020 - 05.2020
Senior Convention Service Manager
l Doubletree, Hilton Metropolitan NYC
06.2018 - 03.2020
Services Manager
l Renaissance NY Hotel
09.2017 - 06.2018
Front Office Manager
Renaissance NY Hotel
03.2016 - 09.2017
Operations Supervisor
Marriott
01.2010 - 03.2016
Associates of Science - Business Administration
San Diego Miramar College
BBA - Project Management
National University
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