Summary
Overview
Work History
Education
Skills
Timeline
Generic

Manika Gorham

Burlington,NJ

Summary

Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 13 years of relevant work experience to the team.

Overview

20
20
years of professional experience

Work History

Patient Services Rep

Cooper Health System
11.2009 - Current
  • Balanced deposits and credit card payments each day.
  • Used EPIC to schedule appointments.
  • Reviewed and corrected claim errors to facilitate smooth processing.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Built and maintained positive working relationships with patients and staff.
  • Verified insurance eligibility and coverage for patients.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Greeted and assisted patients with check-in procedures.
  • Chart Prep
  • Delivered support to medical staff in completion of patient paperwork.

Assistant Manager

Linens 'n Things
06.2006 - 10.2009
  • Help opening of new stores
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Assistant Store Manager

Famous Footwear
06.2003 - 07.2006
  • Help opening of new stores.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Created and maintained safe and secure work environments for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Education

High School Diploma - Associated Business

Pemberton High School
Pemberton, NJ

Skills

  • Windows XP, Excel, Microsoft Word, E-mail, Internet
  • Professional Bedside Manner
  • Patient Registration
  • Patient Records Gathering
  • Appointment Scheduling
  • Specialty Care

Timeline

Patient Services Rep

Cooper Health System
11.2009 - Current

Assistant Manager

Linens 'n Things
06.2006 - 10.2009

Assistant Store Manager

Famous Footwear
06.2003 - 07.2006

High School Diploma - Associated Business

Pemberton High School

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Manika Gorham