Manika Miller
Casa Grande,AZ
Summary
Dedicated and results-driven Remote Call Center Customer Service Representative with over 4 years of experience in delivering exceptional support and solutions in a virtual environment. Skilled in handling high volumes of inbound and outbound calls, resolving customer issues with empathy and efficiency, and utilizing CRM software to track and manage interactions. Adept at multitasking, maintaining professionalism under pressure, and adapting to diverse customer needs. Excellent communication skills, strong problem-solving abilities, and a commitment to enhancing customer satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
Tier II CSR
Concentrix
03.2023 - 07.2024
- Streamlined Payment Processing: Expertly managed and processed customer payments with precision, ensuring a smooth and hassle-free experience for clients
- High-Volume Call Handling: Skillfully fielded 25-50 inbound calls per day, adeptly addressing diverse customer inquiries and resolving issues with efficiency and a customer-centric approach
- Exceptional Customer Support: Delivered outstanding service by tackling a broad spectrum of customer service calls, from routine inquiries to complex problem resolution, enhancing overall customer satisfaction
- Top-Tier Quality Assurance: Consistently achieved a remarkable 98% Quality Assurance (QA) score, reflecting a strong commitment to excellence and adherence to service standards
Customer Service Representative
IQOR
01.2021 - 07.2023
- Payment Processing: Efficiently handled and processed payments for a diverse customer base, ensuring accuracy and timeliness in all transactions
- High-Volume Call Management: Managed and resolved 25-50 inbound customer calls daily, addressing a range of inquiries and concerns with professionalism and efficiency
- Customer Assistance: Provided exceptional customer service by addressing and resolving a variety of customer issues, including billing inquiries, account updates, and product support
- Quality Assurance: Maintained a stellar 98% Quality Assurance (QA) score, demonstrating consistent adherence to company standards and delivering high-quality service
- Conflict Resolution: Expertly navigated complex customer issues, employing problem-solving skills to achieve satisfactory resolutions and enhance overall customer satisfaction
- Sales Support: Assisted customers with upselling and cross-selling relevant products and services, contributing to increased revenue and customer retention
- Documentation and Reporting: Accurately documented customer interactions and feedback, generating reports to identify trends and areas for improvement
- Team Collaboration: Collaborated with team members and other departments to streamline processes and enhance service delivery, contributing to a positive and productive work environment
Education
Highschool -
Smart School
Gilbert, AZ05.2024
Skills
- Call center experience
- Customer focus
- CRM software
- Active listening
- Critical thinking
- Microsoft outlook
- Relationship building
- Computer proficiency
- Data entry
- Scheduling
Timeline
Tier II CSR
Concentrix
03.2023 - 07.2024
Customer Service Representative
IQOR
01.2021 - 07.2023
Highschool -
Smart School
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