Manikandan Balan

Project Title: CVS Pharmacy - myClaims Portal

Job Description: Engineered key features for the My Claims portal and responsible for developing and maintaining a comprehensive healthcare claims inquiry system using Angular 18 Microfrontend architecture with Spring boot backend services. Actively developing and designing RESTful APIs following CVS Health enterprise standards, manage complex data transformations and ensure HIPAA-compliant handling of sensitive healthcare data. Collaborate with cross functional teams to deliver secure, performant and user-friendly solutions for CVS Healths pharmacy benefit management operations.

• Project Title: Cigna for Healthcare Professionals (CHCP) (Client: The Cigna Group)
• Brief Description: Engineered key features for the CignaforHCP.com portal and Omni Chat (AI driven Conversational Chatbot - This tool has significantly reduced call center costs approximately from 80000 dollars to 1 million dollars), empowering healthcare professionals to efficiently manage patient eligibility, claims, and precertification requests.
• Technologies: Angular 17, NgRx, Java, Spring Boot, Nest JS, RESTful Web Services, AWS (S3, DynamoDB, EC2, Mongo DB), Node JS

• Project Title: AI Conversational Chatbot – Participant Assistant (Client: TIAA-CREF)
• Brief Description: Led the design and development of an AI-powered chatbot using Teneo, NLP, and machine learning, automating customer service and reducing call center costs by over $900,000 annually.
• Technologies: Angular 9, Java, Spring (MVC, AOP, IoC), Soring Boot, RESTFul Webservice, Freemarker Template Language, AI Conversational Teneo services, Mulesoft API

• Project Title: Supervised Machine Learning Dashboard – Participant Assistant (Client: TIAA-CREF)
• Brief Description: Developed a dashboard for training and optimizing the AI chatbot, improving accuracy and efficiency through interaction review, model versioning, and mean standardization techniques.
• Technologies: Angular 9, Java, Spring (MVC, AOP, IoC), RESTFul Webservice, Freemarker Template Language, AI Conversational Teneo services

• Project Title: 402(g) Plan Operations – Plan Focus (Client: TIAA-CREF)
• Brief Description: Designed and implemented an API for generating automated PDF reports, integrating with legacy systems (Hadoop, ODS) and providing notifications to plan participants.
• Technologies: MuleSoft, Java, Spring Boot, RESTful Web Services, Freemarker Template

• Project Title: Unified Desktop - IPPM Pricing and Fee Management (RCA) – Phase 1 and Phase 2 (Client: TIAA-CREF)
• Brief Description: Developed the initial phase of the RCA module within Plan Focus, managing revenue credit accounts used to pay service providers for plan administration and distributing remaining funds (PSC) to participants. Enhanced the Plan Focus application to enable RCA users to request Plan Servicing Credit (PSC) estimates and apply PSC to participant accounts, including UI updates and transaction management.
• Technologies: Java, Spring Boot, RESTful Web Services, Freemarker, AJAX, jQuery, ATOM Framework

• Project Title: eCube-Data-Integration – Plan Focus (Client: TIAA-CREF)
• Brief Description: Optimized Plan Focus performance by migrating data to Hadoop and integrating with MuleSoft/Kafka, reducing data retrieval time for homepage alerts.
• Technologies: MuleSoft, Java, Spring Boot, RESTful Web Services, Freemarker, ATOM Framework

• Project Title: Client Communication Portal - Lyris/EES Elimination (Client: TIAA-CREF)
• Brief Description: Led the migration of TIAA's email communication platform from Lyris to Salesforce ExactTarget, sunsetting the legacy system and implementing the new platform.
• Technologies: Salesforce Marketing (ExactTarget), Oracle DB, HTML, Freemarker, SQL

• Project Title: Department of Labour – Plan Focus (Client: TIAA-CREF)
• Brief Description: Developed a reusable component within Plan Focus for ERISA fiduciary attestation, using Angular JS 1.4.7 (migrating to Angular 2), Java, and Spring.
• Technologies: AngularJS 1.4.7/2, Java, Spring Boot, RESTful Web Services, Freemarker, AJAX, jQuery, ATOM Framework

• Project Title: Portfolio Analytics Dashboard (Client: The Bank Of New York Mellon – Global Liquidity Services)
• Brief Description: Developed a portfolio analytics dashboard integrated with the Liquidity DIRECT application, providing clients with insights into their cash allocation, security details, trends, and risk exposure.
• Technologies: Java, Spring Boot, Adobe Flex, Swiz Framework, iBatis, Sybase IQ, Business Objects XCelsius

• Project Title: Liquidity DIRECT Portal (Client: The Bank Of New York Mellon – Global Liquidity Services)
• Brief Description: Designed and developed a new Liquidity DIRECT portal, replacing legacy systems and providing clients with a one-stop application for online investment in money market funds and other short-term investments.
• Technologies: Java, Spring, iBatis, Adobe Flex, Swiz Framework, BlazeDS, iTextPDF

• Project Title: Liquidity DIRECT – LMS Extracts (Client: The Bank Of New York Mellon – Global Liquidity Services)
• Brief Description: Created a component to generate daily transaction and security performance reports in various client-specific formats, utilizing a generic framework with core Java and XML.
• Technologies: Core Java, Sybase 12.5, XML

• Project Title: Liquidity DIRECT Reporting (Client: The Bank Of New York Mellon – Global Liquidity Services)
• Brief Description: Upgraded the reporting system for Liquidity DIRECT, providing users with a more user-friendly and powerful reporting experience, including historical data, on-demand viewing, and scheduling capabilities.
• Technologies: Java, Spring Boot, Adobe Flex, Swiz Framework, iBatis, BOXI, Sybase

• Project Title: Liquidity Dashboard (Client: The Bank Of New York Mellon – Treasury Services)
• Brief Description: Developed a real-time transaction monitoring dashboard using Adobe Flex, enabling business users to track transactions, monitor daily limits, and make informed decisions to mitigate risk.
• Technologies: Core Java, JSP/Servlets, Adobe Flex 3.0, BlazeDS, Sybase, JMS

• Project Title: Money Market Funds Trading Platform (Client: The Bank Of New York – Investor Services Information Delivery Services)
• Brief Description: Developed front-end and back-end functionality for a transactional website (MFD/MFD GSTIF) enabling institutional clients to trade short-term securities and transfer wires in multiple currencies, integrating with mainframe systems via NEON and using MQ Series for messaging.
• Technologies: Core Java, JSP/Servlets, JavaScript, EJB, JMS, XML, Sybase