Manikandan Mohanasundaram
Bloomington,IL
Summary
Intelligent Service Delivery Manager with 8 years of experience in Information Technology. Strong leader known for driving efficiency and cost savings through continuous process improvements. Polished individual with drive to proactively initiate positive change.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Service Delivery Manager
Tata Consultancy Services
02.2015 - Current
- Attended staff and client meetings and served as liaison to manage operations for account.
- Evaluated personnel workloads to support capacity planning, adjusting service call scheduling according to available staff.
- Coordinated and led internal and external site team meetings.
- Coordinated among multiple external stakeholders to gain consensus on major project milestones and prioritization goals.
- Cultivated effective and positive working relationships with lucrative clients through onboarding, initial training and ongoing support.
- Coordinated new hire recruitment, training and development.
- Attended staff and client meetings and served as liaison to manage operations for account
Program Manager
Tata Consultancy Services
10.2013 - 12.2014
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Interacted with customers and clients to identify business needs and requirements.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Test Manager
Tata Consultancy Services
01.2008 - 10.2013
- Designed scenarios and procedures for human testing of pre-release software products for Information Media & Entertainment industry.
- Tested functional and compatibility of new programs or updates in comparison to existing applications.
- Documented testing procedures for developers and future testing use.
- Developed and maintained defect databases for known issues.
- Mastered several software testing programs
- Operated under Agile and Scrum frameworks to complete releases and well-organized sprints
- Tested functional and compatibility of new programs or updates in comparison to existing applications.
Test Engineer
Cognizant Technology Solutions, CTS
12.2006 - 01.2008
- Reviewed, evaluated, and identified requirements for testability.
- Scheduled available resources to conduct assessments and prototype testing.
- Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.
- Documented integration issues and vulnerabilities and outlined improvement recommendations.
Education
MBA - Project Management
Alagappa University
Karaikudi, Tamil Nadu, India07.2008
Bachelor of Engineering - Information Technology
Periyar University
Salem, Tamil Nadu, India05.2004
Skills
- Client Meetings
- Resource Management
- Project Creation
- Client Relationships
- Active Listening and Communication
- Client Needs Assessment
- Automated Software Testing
Certification
- AWS Cloud Practitioner - 2023
Languages
English
Full Professional
Tamil
Full Professional
Timeline
Service Delivery Manager
Tata Consultancy Services
02.2015 - Current
Program Manager
Tata Consultancy Services
10.2013 - 12.2014
Test Manager
Tata Consultancy Services
01.2008 - 10.2013
Test Engineer
Cognizant Technology Solutions, CTS
12.2006 - 01.2008
MBA - Project Management
Alagappa University
Bachelor of Engineering - Information Technology
Periyar University
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