MANIKI BALDWIN
Jackson,MS
Summary
I utilize my experience in retail, banking, and office environments to deliver exceptional customer satisfaction through precise service and ongoing process refinement, leveraging my expertise in team leadership and operations management while maintaining a respectful demeanor as a team member or leader.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Personal Banker
Regions Bank
10.2024 - Current
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
Customer Service Manager
Kroger
02.2023 - Current
- Managed inbound calls from customers; addressed inquiries, complaints, and other requests for assistance.
- Managed customer service staff by communicating expectations and monitoring and analyzing results.
- Coached and provided feedback to staff to improve performance and achieve company objectives.
- Recruited and trained employees, fostering customer service mission and objectives.
- Reviewed incoming emails from customers; responded promptly with accurate information.
- Identified opportunities for improving customer satisfaction ratings through continuous process optimization.
Restaurant Store Manager
Little Caesars Pizza
01.2006 - 02.2023
- Oversaw day-to-day store operations to foster efficient and profitable operations.
- Provided exceptional leadership skills by motivating employees and inspiring them towards achieving common goals.
- Established cost-effective procedures for ordering food, beverages, supplies and equipment.
- Conducted weekly meetings with team members in order to discuss current events and new ideas.
- Developed and implemented effective customer service standards to ensure all guests received a memorable experience.
Manufacturing Production Technician
Nissan North America
01.2013 - 02.2022
- Successfully operated production machines to produce quality products in a timely manner.
- Inspected finished products for defects or discrepancies before they were released from the factory floor.
- Maintained accurate records of all production activities, including material usage, downtime and other metrics.
- Implemented Lean Manufacturing principles such as 5S, Kaizen and Kanban into daily operations.
- Proficient in reading and interpreting technical schematics and blueprints to ensure accuracy of product assembly.
Education
Associate in Arts (A.A.) - General Studies
Holmes Community College
05.2013
Murrah High
Jackson, MS05.1998
Skills
- Data Entry Accuracy
- Multitasking
- Leadership
- Proficient in Microsoft Office
- Customer Service Excellence
- Effective Oral and Written Communication
- Call Center Management
- Problem-Solving
Certification
- Food Safety
- Forklift
Timeline
Personal Banker
Regions Bank
10.2024 - Current
Customer Service Manager
Kroger
02.2023 - Current
Manufacturing Production Technician
Nissan North America
01.2013 - 02.2022
Restaurant Store Manager
Little Caesars Pizza
01.2006 - 02.2023
Murrah High
Associate in Arts (A.A.) - General Studies
Holmes Community College
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