Manima Pokhrel
Irving
Summary
I am a 30-year-old young energetic personality. I can handle all my work more efficiently and effectively. I have been working since I was 18 years old. My dedication to work and my career is so driven to the point. If I get a chance to work on fed ex I will do my best to fulfill my goal for the company.
Overview
7
7
years of professional experience
Work History
L1 Associate
Amazon
08.2022 - 08.2023
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Provided product price information to customers.
- Managed customer relations through communication and helpful interactions.
- Trained and mentored junior staff on customer service strategies and techniques.
Customer Service Specoa
Soi Brow
08.2020 - 08.2022
- Handled calls promptly and with courteous professionalism.
- Maintained working knowledge of products, accounts, representatives, tools and systems.
- Processed orders, service requests and applied information to customers.
- Completed call documentation while speaking with customers.
Customer Service Specialist
Walmart
11.2016 - 08.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Education
Associate Degree In Nursing - Science
North Lake College
Irving, TXSkills
- Editing
- Engaging with Diverse Customers
- Product and Service Sales
Timeline
L1 Associate
Amazon
08.2022 - 08.2023
Customer Service Specoa
Soi Brow
08.2020 - 08.2022
Customer Service Specialist
Walmart
11.2016 - 08.2019
Associate Degree In Nursing - Science
North Lake College
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