Summary
Overview
Work History
Education
Skills
Timeline
Generic

Manima Pokhrel

Irving

Summary

I am a 30-year-old young energetic personality. I can handle all my work more efficiently and effectively. I have been working since I was 18 years old. My dedication to work and my career is so driven to the point. If I get a chance to work on fed ex I will do my best to fulfill my goal for the company.

Overview

7
7
years of professional experience

Work History

L1 Associate

Amazon
08.2022 - 08.2023
  • Worked varied hours to meet seasonal and business needs.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Provided product price information to customers.
  • Managed customer relations through communication and helpful interactions.
  • Trained and mentored junior staff on customer service strategies and techniques.

Customer Service Specoa

Soi Brow
08.2020 - 08.2022
  • Handled calls promptly and with courteous professionalism.
  • Maintained working knowledge of products, accounts, representatives, tools and systems.
  • Processed orders, service requests and applied information to customers.
  • Completed call documentation while speaking with customers.

Customer Service Specialist

Walmart
11.2016 - 08.2019
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Education

Associate Degree In Nursing - Science

North Lake College
Irving, TX

Skills

  • Editing
  • Engaging with Diverse Customers
  • LinkedIn
  • Product and Service Sales

Timeline

L1 Associate

Amazon
08.2022 - 08.2023

Customer Service Specoa

Soi Brow
08.2020 - 08.2022

Customer Service Specialist

Walmart
11.2016 - 08.2019

Associate Degree In Nursing - Science

North Lake College
Manima Pokhrel