Maninder Jit Kaur
Summary
- Proactive and goal-oriented professional with a strong focus on time management and problem-solving.
- Renowned for reliability and adaptability, possesses a swift capacity to learn and apply new skills.
- Fosters a collaborative environment between the development team, Product Owner, and stakeholders.
- Guides the team in retrospectives to reflect and improve their processes, communication, and performance.
- Works with the Product Owner to ensure the backlog is prioritized and well-defined.
- Promotes the adoption and continuous improvement of Agile practices within the organization.
- Identifies and removes blockers or challenges that may hinder the team’s progress.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Intake and Quality Control Specialist
Cell Mechanics
10.2024 - Current
- Enhanced product reliability by conducting thorough inspections and tests.
- Conducted tests to identify defects and ensure compliance with standards.
- Improved production processes with detailed analysis of quality data and trends.
- Achieved high-quality standards, implementing corrective actions for process improvement.
- Collaborated with cross-functional teams to ensure consistent adherence to quality standards across all products.
- Minimized down time 20% by reducing production rework and recalls.
- Trained new team members on intake procedures and quality assurance best practices, fostering a culture of excellence in repair services.
- Provided technical support to customers regarding repair status and functionality, enhancing customer service experience and building rapport.
- Collaborated with repair technicians to streamline workflow, enhancing turnaround times and maintaining high-quality repair standards
Concierge Travel Specialist
CIBT
02.2023 - 02.2024
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Provided language translation services as needed, easing communication barriers for international guests.
- Trained new concierge staff, ensuring consistent high level of service across team.
- Handled customer complaints to satisfy and retain guests.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
- Developed strategies to coordinate groups in new terrain and environments while delivering comprehensive training to mitigate logistical issues and disruptions.
- Created detailed travel documents including confirmations, vouchers, tickets, itineraries, maps, guides-ensuring all necessary information was easily accessible for clients during their trips.
- Managed 30 incoming calls, 40 emails per day from customers.
Accounts Payable Analyst
Metro Group Inc.
09.2021 - 01.2023
- Received vendor invoices, validated for accuracy and routed for approval to prepare for payment processing.
- Processed daily invoices, check requests and wire transfers of foreign and domestic currency.
- Researched and resolved invoice and payment issues for internal employees and external vendors.
- Enhanced vendor relationships through prompt communication and timely resolution of discrepancies.
- Improved payment accuracy with meticulous invoice review and reconciliation efforts.
- Reduced outstanding accounts payable balances by diligently following up on overdue invoices and negotiating payment terms.
- Handled sensitive and confidential documents and information to maintain corporate reputation.
- Facilitated cost savings by identifying duplicate payments and preventing overpayments through diligent invoice reviews.
- Maintained high level of confidentiality and security in handling sensitive financial information.
- Collaborated with procurement to ensure alignment of purchase orders with budget forecasts and financial commitments.
- Streamlined invoice processing, significantly reducing processing time by implementing automated system.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Matched purchase orders with invoices and recorded necessary information.
- Generated invoices upon receipt of billing information and tracked collection progress.
Team Lead
VFS Global Services
05.2017 - 07.2021
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Worked directly at Denmark/ Canada Consulate and providing quality check of the applications.
- Assisted the management with solutions to run this project smoothly and convenient for the applicants.
- Assisted an average of 50 customers each day with account issues with troubleshooting, refunds via chat and email communication.
- Managed the workflow with the Consulate and upper management.
- Dealt with higher level of client files and escalations.
- Also handled escalations with utmost care to ensure that deadlines are met within protocol.
- Prepare manifests and transfer data for various countries.
- Ongoing analysis of customer credit card chargebacks and follow up to assure collections of amounts due.
- In-house helpdesk experience with tracking system
Team Lead
Travisa Outsourcing
12.2012 - 05.2017
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Trained new team members by relaying information on company procedures and safety requirements.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Verified and recorded daily business transactions into QuickBooks.
- Ensured & prepared daily invoicing of cases with a bi-weekly close out.
- Reconciliation of each case to ensure the payments are made correctly to Consulate.
- Coordinated and communicated with other offices of bank notifications and payments.
- Prepared the expense reports on a daily basis and bi-weekly receivable report.
Education
Bachelor of Accounting -
Delhi University
Skills
- Requirements Gathering
- Process Mapping
- Stakeholder Management
- Agile
- Waterfall
- Scrum
- Risk Mitigation
- Sprint Planning
- Jira
- Confluence
- Microsoft Office
- Quality audits
- Root cause analysis
- Defect identification
- Process improvement
- Quality control
Certification
- Certified ScrumMaster (CSM), (2024) credential id: 001656010
- Salesforce Certified Business Analyst, (2025) credential id: 5691611
- Salesforce Certified Associate AI, (2025) credential id: 5771342
- Salesforce Certified Associate, (2024) credential id: 5354153
- Six Sigma Yellow Belt, (2024)
- Confluence, (2024)
- Jira and Scrum for Ops and Dev Ops certified, (2024)
Timeline
Intake and Quality Control Specialist
Cell Mechanics
10.2024 - Current
Concierge Travel Specialist
CIBT
02.2023 - 02.2024
Accounts Payable Analyst
Metro Group Inc.
09.2021 - 01.2023
Team Lead
VFS Global Services
05.2017 - 07.2021
Team Lead
Travisa Outsourcing
12.2012 - 05.2017
Bachelor of Accounting -
Delhi University
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