Summary
Overview
Work History
Education
Skills
Certification
Availability
Timeline
Generic

Maninder Singh

Edmonton,AB

Summary

Customer-focused and technically proficient professional with 3+ years of experience in customer service, Tier 2 technical support, and remote assistance. Recognized for delivering compassionate, timely, and accurate support while handling high-volume inquiries and resolving complex technical and service-related issues. Experienced in healthcare-related communication, remote tools, and SOP compliance. Eager to contribute to Dynacare’s mission of supporting healthy lives.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Technical Support Advisor (Tier 2)

Concentrix
10.2021 - Current
  • Delivered Tier 2 technical and customer support to users across Canada via phone and email.
  • Handled outbound follow-ups to ensure issue resolution in alignment with internal SOPs.
  • Escalated high-priority technical cases while maintaining clarity and accountability.
  • Documented customer interactions, ensuring detail, compliance, and resolution traceability.
  • Trained new hires and supported team development through knowledge sharing.
  • Provided system access and remote support for mobile and desktop environments.

Technical Support Representative

Tech Raven
11.2017 - 03.2019
  • Diagnosed hardware/software issues and implemented fixes for internal teams.
  • Maintained contact with clinics for installations and medical system updates.
  • Conducted outbound communications to follow up on unresolved support requests.
  • Secured endpoints and upgraded systems as part of network safety protocols.

Education

Bachelor of Computer Applications - Computer Applications

University of Jammu
05.2016

Postgraduate Certificate - Project Management

Fleming College
Peterborough, ON
04.2020

Diploma - International Business Management

Hanson College
Brampton, ON
04.2021

Skills

  • Customer & Technical Support (Inbound/Outbound)
  • Insurance & Healthcare Communication
  • Multi-channel Contact (Phone, Email, Fax)
  • SOP Compliance & Process Documentation
  • Ticketing Systems & Case Management
  • Windows/macOS/iOS/Android Support
  • MS Office Suite (2013, 2016, 365)
  • Empathetic & Professional Interaction
  • Remote Collaboration Tools (Zoom, MS Teams)
  • Workflow Prioritization & Time Management
  • OS: Windows 7/8/10, macOS, iOS, Android
  • Tools: Active Directory, Exchange, SharePoint
  • Software: MS Office 2013/2016/365
  • Networking: LAN/WAN Setup, Endpoint Security
  • Remote Tools: MS Teams, Zoom, VoIP

Certification

  • First Aid / CPR Certified
  • Helpdesk Ticketing System Training
  • Desktop Support & Troubleshooting

Availability

Available to start immediately. Flexible for full-time remote roles (MST timezone).

Timeline

Technical Support Advisor (Tier 2)

Concentrix
10.2021 - Current

Technical Support Representative

Tech Raven
11.2017 - 03.2019

Postgraduate Certificate - Project Management

Fleming College

Bachelor of Computer Applications - Computer Applications

University of Jammu

Diploma - International Business Management

Hanson College

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