Maninderjit Kaur
Ithaca,NY
Summary
Achieved successful project outcomes by managing diverse teams effectively. Delivered innovative solutions to complex problems through strong analytical capabilities. Fostered collaboration among stakeholders to enhance team performance.
Achieved successful project outcomes through effective communication and organization. Resolved challenges by applying analytical expertise to findings. Managed multiple tasks and facilitated group discussions to drive project success.
Achieved improved team performance through effective training and mentoring of employees. Drove successful project completion by actively participating in task execution and collaboration. Enhanced team dynamics by fostering a proactive and supportive work culture.
Achieved a strong customer pipeline through effective development and maintenance strategies. Captured new business opportunities through proactive outreach. Improved recruitment processes and customer service initiatives to enhance overall efficiency.
Overview
12
12
years of professional experience
Work History
Operator
Tompkins Consolidated Area Transit, Inc. (TCAT)
Ithaca, NY
07.2025 - Current
Manager Director
Tea planet
Dubai, UAE
10.2019 - Current
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Analysed data and identified opportunities to minimise operating costs.
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
- Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
- Expanded customer base through strong service and multi-channel marketing strategies.
- Supervised and trained customer service team members to provide exceptional client care and account management.
- Consistently exceeded productivity targets by monitoring and improving individual and team performance.
- Coordinated remote working teams with exceptional leadership and communication.
- Oversaw accurate inventory and invoicing processes using [Software].
- Developed business plans to deliver sustained growth.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Oversaw store opening and closing, including reconciling cash drawers and making bank deposits.
- Employed outstanding communication and conflict-resolution abilities to deftly resolve customer complaints.
- Maximised brand awareness through targeted marketing strategies.
- Launched new product lines by collaborating with multidisciplinary teams.
Food and Beverages Manager
Dabbawala restaurant pvt ltd.
Dubai, UAE
01.2014 - 04.2018
- Oversaw food preparation and production standards by implementing effective quality control measures.
- Provided administrative support to upper management through inventory reporting, budget governance, and payroll management.
- Owned scheduling, training and performance activities for multiple teams of cooking, waiting and bartending staff.
- Translated changes to food safety regulations into policies and procedures to ensure compliance across departments.
- Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.
- Liaised with kitchen teams to develop innovative, seasonal menus for maximised customer appeal.
- Planned staff rotas to meet customer demand whilst remaining under budget.
- Monitored and maintained stock levels for maximised efficiency and minimised waste.
- Recruited and trained high-performing team members to deliver faultless customer care.
- Grew restaurant profits through improved marketing and staff development initiatives.
Education
Diploma in Computers - Computer
Chandigarh Institue of Computers
Chandigarh IndiaB.Com -
Kanpur university
Kanpur, India06.2012
12th - Cbse
KVSL
Meerut, India06.2008
Skills
- Performance development planning
- Coaching leadership
- Agile project management
- Democratic leadership
- Commercial awareness
- Key accounts and territory management
- Workforce development
- Commercial improvement planning
- Systems and automation applications
- Transformational leadership
- SMART goal setting
- Opportunities identification and creation
- Change management
- Revenue growth
- Financial management
- Brand management
- Policy development
- Strategic consultancy
- Project budgeting
Languages
English
Professional Working
Punjabi
Full Professional
Hindi
Full Professional
Arabic
Limited Working
Timeline
Operator
Tompkins Consolidated Area Transit, Inc. (TCAT)
07.2025 - Current
Manager Director
Tea planet
10.2019 - Current
Food and Beverages Manager
Dabbawala restaurant pvt ltd.
01.2014 - 04.2018
B.Com -
Kanpur university
12th - Cbse
KVSL
Diploma in Computers - Computer
Chandigarh Institue of Computers